Job Information
United Natural Foods Bilingual Customer Service Rep Aurora, CO in Aurora, Colorado
Bilingual Customer Service Rep Aurora, CO
United States of America, Colorado, Aurora
Customer Care
Post Date Feb 22, 2021
Requisition # 129348
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Purpose: The Customer Service Rep (CSR) receives, records, and processes phone calls and written communications from customers related to complaints, problems, quality issues and customer requests for services and information. Empowered to resolve and bring to closure customer issues, problems and inquiries by using applicable information and tools and following the guidelines of the Service Center department
Job Responsibilities:
Acts as the primary contact for the end-users to provide a timely resolution to user issues, problems, questions and service needs
Receives, logs and troubleshoots all user issues through resolution
Follow processes, develops and updates procedures; provides fast, consistent and reliable customer service
Receives, analyzes and responds to all customer problems and inquiries which are channeled through the Service Center department within the parameters established by the Service Center management team
Reassigns and dispatches requests for service to internal and external vendors as required
Supports the Service Center goals, objectives and service level agreements to ensure service delivered meets the needs of the customer stakeholders and end-users
Assists the Service Center Supervisor as needed in the facilitation of all customer service related issues and activities
Mentors and guides CSR I
Basic knowledge of UNFI processes, procedures and systems
Reviews information/data and makes decisions within well-defined guidelines, parameters and instruction
Job Requirements:
High School diploma required
Ability to follow verbal or written instruction
Keyboarding proficiency
Ability to answer and resolve issues independently
Math skills at a proficient level
Computer skills: word processing and/or spreadsheet
Prior Customer Service experience and training
For applicants in Colorado: The compensation range for this position $16.75-17.50/hr. You will also be eligible to participate in the following benefits programs - Paid Time Off; Sick Time; 401K Program; medical, dental, vision, life, and accidental death/ dismemberment insurance; short-term and long-term disability insurance programs, Flexible Spending Account, and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Additional Information
- Schedule: Full-time
