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United Natural Foods Bilingual Customer Service Rep Aurora, CO in Aurora, Colorado

Bilingual Customer Service Rep Aurora, CO

United States of America, Colorado, Aurora

Customer Care

Post Date Feb 22, 2021

Requisition # 129348

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Purpose: The Customer Service Rep (CSR) receives, records, and processes phone calls and written communications from customers related to complaints, problems, quality issues and customer requests for services and information. Empowered to resolve and bring to closure customer issues, problems and inquiries by using applicable information and tools and following the guidelines of the Service Center department

Job Responsibilities:

  • Acts as the primary contact for the end-users to provide a timely resolution to user issues, problems, questions and service needs

  • Receives, logs and troubleshoots all user issues through resolution

  • Follow processes, develops and updates procedures; provides fast, consistent and reliable customer service

  • Receives, analyzes and responds to all customer problems and inquiries which are channeled through the Service Center department within the parameters established by the Service Center management team

  • Reassigns and dispatches requests for service to internal and external vendors as required

  • Supports the Service Center goals, objectives and service level agreements to ensure service delivered meets the needs of the customer stakeholders and end-users

  • Assists the Service Center Supervisor as needed in the facilitation of all customer service related issues and activities

  • Mentors and guides CSR I

  • Basic knowledge of UNFI processes, procedures and systems

  • Reviews information/data and makes decisions within well-defined guidelines, parameters and instruction

Job Requirements:

  • High School diploma required

  • Ability to follow verbal or written instruction

  • Keyboarding proficiency

  • Ability to answer and resolve issues independently

  • Math skills at a proficient level

  • Computer skills: word processing and/or spreadsheet

  • Prior Customer Service experience and training

For applicants in Colorado: The compensation range for this position $16.75-17.50/hr. You will also be eligible to participate in the following benefits programs - Paid Time Off; Sick Time; 401K Program; medical, dental, vision, life, and accidental death/ dismemberment insurance; short-term and long-term disability insurance programs, Flexible Spending Account, and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Additional Information

  • Schedule: Full-time
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