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Oracle Manager - Cloud Incident Management in Aurora, Colorado

Manager - Cloud Incident Management

Preferred Qualifications

The Oracle Cloud Infrastructure (OCI) operations team is seeking a manager to lead our Incident Management team. The incident team is responsible for building and evolving the practice of Incident Management across Oracle. This position will be responsible for the day to day activities of the technical staff and their professional development. This is a key leadership role within the Cloud Operations Service Availability group focused on major incident mitigation.

Who are you?

  • Passionate about Cloud Technology and Incident management.

  • Leader capable of managing up and down.

  • Have cross-functional experience (product development, regulatory, quality, and operations) as well as strong interpersonal, analytical, and problem-solving skills.

  • Able to build, maintain and leverage key relationships with internal stakeholders and customers.

  • Motivated to be resourceful, innovative and entrepreneurial


  • Provides leadership in responding and resolving major incidents handled by the team and be the first escalation point of contact.

  • Generate reports and metrics to be used in progress meetings and goal setting

  • Own the process and tools used to support timely and accurate notifications for stake holders during and after major incidents.

  • Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment while maintaining a professional tact.

  • Collaborate with others to resolve problems, handle requests and manage issues across multiple locations.

  • Identifies opportunities and takes ownership for automation and/or continuous improvement of Incident Management process steps and best practices

  • Recruit, hire and develop the best incident managers in the industry

Preferred Qualifications

  • Have a broad and deep knowledge of cloud infrastructure and related technologies. Cloud certification a plus.

  • Experience in technical troubleshooting, with broad expertise in core infrastructure technologies (e.g. server, compute, storage, network, authentication, databases)

  • Demonstrated team leadership

  • Excellent Incident and Problem Management knowledge and experience.

  • Exceptional written and verbal communication skills with meticulous attention to detail

  • Experienced user of a trouble ticketing system (Jira, Remedy or similar)

  • Flexibility to manage within a “Follow the Sun” global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis

  • Demonstrated ability to effectively train/teach others new information and processes.

  • U.S. Citizenship or U.S. Lawful Permanent Resident Status/Protected Person Required – Federal Government customer.

Detailed Description and Job Requirements

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job: Information Technology

Location: US-WA,Washington-Seattle

Other Locations: US-NH,New Hamp-Nashua, US-CO,Colorado-Aurora, US-UT,Utah-Lehi

Job Type: Regular Employee Hire

Organization: Oracle