Advantage Security Inc. Monitoring Agent - Full-Time - Aurora in Aurora, Colorado
Monitoring Agent - Full-Time - Aurora
Department: Human Resources
Location: Aurora, CO
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Want to join a company with 20+ years in the security industry? Want to join a team atmosphere which is locally owned and operated? Want to be recognized for a job well done? Then look no further!!
Advantage Security, Inc. (ASI) is currently seeking exceptional and experienced Monitoring Agent candidates for a full-time position in our corporate office located in Aurora, Colorado.
We offer above average wages and excellent benefits - including affordable healthcare/dental/vision plans (available within 60 days of employment if working full-time) and a 401(k) program.
Wednesday - Sunday: 1 a.m. - 9 a.m.
Saturday/Sunday: 9 a.m. - 5 p.m. and Monday - Wednesday: 5 p.m. - 1 a.m.
Duties / Job Description:
Responsibilities of a monitor include remote monitoring and access control.
Otherwise known as SOC agents in the office, this position is accountable for remotely monitoring and controlling the access of employees, visitors, and contractors to various client-owned buildings, as well as coordinating with emergency response personnel.
Agents may also be responsible for scheduling security officers for premiere security accounts across Colorado. Agents will be required to maintain detailed records and reports during their shifts.
The agents in the operations center are responsible for the security operations of the company after-hours and on the weekend.
21 years of age
2+ years of scheduling, dispatch and monitor related experience a must
High school diploma or GED required
US citizenship or possess the right to work permit
Ability to pass a drug screen test and background check prior to hiring
Must be very detail orientated
Must have the ability to work closely with upper management
Ability to fluently speak, read, and write English
Ability to handle high call volumes
Must be able to think quickly in emergency situations
Must work well in a team environment
Excellent customer service skills
Excellent communication skills (written & verbal)
Previous experience in personnel scheduling (WinTeam)
Previous experience with access control systems/remote monitoring (Avigilon)
High proficiency in MS Office, Word, Excel, PowerPoint, Access, and Outlook
Ability to type 65-75 WPM
Advantage Security Inc., is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or Veteran status or other legally protected classifications in making employment decisions.