Advantage Security Inc. Monitoring Agent - Full-Time - Aurora in Aurora, Colorado

Monitoring Agent - Full-Time - Aurora

Department: Human Resources

Location: Aurora, CO


Want to join a company with 20+ years in the security industry? Want to join a team atmosphere which is locally owned and operated? Want to be recognized for a job well done? Then look no further!!

Advantage Security, Inc. (ASI) is currently seeking exceptional and experienced Monitoring Agent candidates for a full-time position in our corporate office located in Aurora, Colorado.

We offer above average wages and excellent benefits - including affordable healthcare/dental/vision plans (available within 60 days of employment if working full-time) and a 401(k) program.

Shifts/Days Available:

  1. Wednesday - Sunday: 1 a.m. - 9 a.m.

  2. Saturday/Sunday: 9 a.m. - 5 p.m. and Monday - Wednesday: 5 p.m. - 1 a.m.

Duties / Job Description:

  • Responsibilities of a monitor include remote monitoring and access control.

  • Otherwise known as SOC agents in the office, this position is accountable for remotely monitoring and controlling the access of employees, visitors, and contractors to various client-owned buildings, as well as coordinating with emergency response personnel.

  • Agents may also be responsible for scheduling security officers for premiere security accounts across Colorado. Agents will be required to maintain detailed records and reports during their shifts.

  • The agents in the operations center are responsible for the security operations of the company after-hours and on the weekend.

Basic Requirements:

  • 21 years of age

  • 2+ years of scheduling, dispatch and monitor related experience a must

  • High school diploma or GED required

  • US citizenship or possess the right to work permit

  • Ability to pass a drug screen test and background check prior to hiring

  • Must be very detail orientated

  • Must have the ability to work closely with upper management

  • Ability to fluently speak, read, and write English

  • Ability to handle high call volumes

  • Must be able to think quickly in emergency situations

  • Must work well in a team environment

  • Excellent customer service skills

  • Excellent communication skills (written & verbal)

Desired Skills:

  • Previous experience in personnel scheduling (WinTeam)

  • Previous experience with access control systems/remote monitoring (Avigilon)

  • High proficiency in MS Office, Word, Excel, PowerPoint, Access, and Outlook

  • Ability to type 65-75 WPM

Advantage Security Inc., is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or Veteran status or other legally protected classifications in making employment decisions.