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TDS Telecommunications Corporation Broadband Technician III in Berthoud, Colorado

Broadband Technician IIIJob LocationsUS-CO-BerthoudID2020-16352CompanyTDS Cable OperationsOverviewThe Broadband Technician III position performs complex installations,disconnects and service changes for residential and business customers,including FTTH (Fiber to the Home) and support PON/Metro E. Theseservices include, but are not limited to, video service, HSD Services,and home/business phone service. This position performs advancedtroubleshooting from the tap to the customer's electronic devices (TV,DVD, Modem etc.). This position will be responsible for installing,splicing, repairing and maintaining aerial, buried, and/or undergroundfiber optic and copper cable. This position will be knowledgeable of commonlyused concepts, practices, and procedures within the field oftelecommunicationsResponsibilitiesPerform complex installation of all necessary cable wiring (interior andexterior) and hardware from the tap to the customer's equipment forreception of cable and other company services that are offered for single,multi-family, and/or commercial dwellingsPosition may be responsible for inspection and correction of NESC safetyviolations for new construction builds, new service drops and legacyfacilities, both overhead and underground, as it relates to the OregonAdministrative Rules (OARs) Division 0860-024 and 0860-028 governing jointuse, as enforced by the Oregon Public Utility Commission (OPUC)Position may be responsible for the coordination of underground drop burialwork with contractor and in-house underground burial crews, filling out,submitting and pickup up permits from government agencies as required toperform work in the ROW, tracking and updating status within the systems.Duties also include inspections ensuring that work performed meets allconstruction and government standards and pre-inspection verifies ofserviceability of new customers in regards to finding the best, mostefficient and cost effective routes to provide servicePerform all work as necessary to conform to quality control guidelines(includes compliance with requirements outlined in applicable regulationssuch as: OSHA, FCC NEC and NESC)Perform connects (new connects and reconnects), disconnects (requestedand non-pays), upgrades, downgrades, relocates, install additionaloutlets, fiber connections, hardline cutovers, and install or remove equipmentTest equipment to identify and repair signal strength issues and ensureoptimum reception. Use Locators, TDR's, FDR's and read system maps requiredMonitor and record system, drop, and in-house leakage; properly recordall required information on work orders, surveys, referrals, etcPromote cable, internet, and other company services; educate customer onproper use of the service, including how to add additional services,channel lineups, proper equipment usage, and other services that are availableQualificationsRequired Qualifications2+ years' cable installation and repair or professionally relatedexperience -OR- current military service, or prior military service withhonorable dischargeMust have and maintain a valid driver's licenseOther QualificationsUpon hire, must successfully complete customer-specific requirements,which may include a background check administered by the customerMust be reliable and responsible, with a strong work ethic dedicated to a teamPractical knowledge/experience with computer applicationsFamiliarity with company products and servicesProven organizational skills and ability to multi-taskRequires being available for on-call/standby responsibilities and mayrequire occasional travelDemonstrated customer service and sales skills, as well as effectivecommunications skills (verbal and written) for interaction with internaland external customersAbility to work in a fast-paced, dynamic work environmentPhysical requirements may vary based on company needs: Ability to dig,lift and climbSuccessful completion of the SCTE Broadband Premise Expert courseAbility to pass Department of Transportation physica