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Horizon Discovery Customer Support Representative in Boulder, Colorado

Job Summary

Horizon Discovery, a leading provider of translational genomics research tools is recruiting for a Customer Service Associate to join our team.

Based in our office in Lafayette, this role will be responsible for interfacing with and supporting internal and external customers with all aspects of order processing and query resolution, contributing directly to the Company?s ability to meet sales goals and revenue targets.

Key Responsibilities

  • Responsible for working with the commercial team to support processing orders in a timely and accurate manner.

  • Update and maintain sales data and information within the appropriate software systems

  • Deliver exceptional customer experiences in a timely manner through effective communication and responsiveness for customers, both internal and external.

  • Contribute to the development of the ordering process to ensure Horizon continues to provide an excellent customer experience.

  • Develop basic product knowledge and a strong understanding of the shipping requirements by building a strong relationship with shipping and logistics.

  • Follow the procedures set down in the SOP?s for accurate and timely entry of all orders.

  • Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.

  • Undertakes relevant project work and additional responsibilities as appropriate and agreed with the Head of Customer Services.

Essential Competencies & Requirements

  • Previous experience within a customer service role with proven ability to prioritize effectively.

  • Previous experience working within the life science industry highly desirable, but not required.

  • Outstanding listening, verbal and written communication skills required.

  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required.

  • Excellent analytical, problem solving and interpersonal skills, with the ability to communicate in a cross-functional, cross-country team environment.

  • Experience working with a customer relationship management system desirable.

  • Precision and attention to details essential.

Horizon Delivers inspired solutions that harness the power of the cell. We are global leaders in cell engineering. Our vision is to unlock the power of the cell, and we are increasing our focus on customers everyday. Our unique tools and services are used by our customers to provide valuable insights and applications in - research, drug discovery, molecular diagnostics and biomanufacturing.

If you need an accommodation or assistance to apply for this position, please email or call (US) +1 720 890 5133 (UK) +44 01223 976 000.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

As part of any recruitment process, we collect and process personal data relating to job applicants. Our Job Applicant Privacy Notice is available on this link