CE Broker Customer Support Specialist in Boulder, Colorado
CE Broker is a growing tech company based in Jacksonville, FL. This is a remote, temporary (6-month) full-time Customer Support Specialist position that will take place from November/December - April/May. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting professionals in the healthcare field to successfully become licensed! This is a fully remote position and employees can work from anywhere in the United States.
Shifts will be from 11am-8pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position is $16 per hour.
Check out your future coworkers at CE Broker's Instagram page!
Why CE Broker:
Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine.
Casual dress code: Jeans + t-shirt are fine. We want you to be comfortable!
Wellness benefits: Monthly fitness allowance and discounts on organic produce delivery.
Balanced Lifestyle - Paid holidays and monthly PTO accrual
Medical, dental, and vision benefits ? ?An apple a day doesn?t always work.
Retirement plan with company matching ? Live in the moment?but plan for the future too.
We're looking for someone who...
Has a Bachelor?s degree
Writes in a clear and concise manner
Enjoys teaching others and explaining technical concepts
Has patience to listen and grasp what customers are trying to accomplish
Is a continuous learner
Pays high attention to detail
Knows how to communicate and help
Previous contact center experience
Has a reliable broadband internet connection (minimum 3 mb upload, 18 mb download required) with ethernet connection capability.
Has a cool talent like break dancing or opera singing because that would be fun to see.
Answer customer live chats, emails, and phone calls
Provide delightful customer service through casual, unscripted conversations
Provide customer feedback and data to internal teams across the company
Maintain detailed product knowledge to engage in consumer education and support sales efforts
Write internal documentation and tutorials
How to apply:
With your application, please submit a cover letter explaining:
Why you want to work as a Customer Support Specialist.
Why you want to work at CE Broker and not somewhere else.
A description of a great customer service/support experience you had recently, and what made it great.
Any resumes without a cover letter will be removed from consideration.
If you think you've got all the right stuff for this position, please submit the cover letter and resume at our careers page: cebroker.com/jobs/apply/.
We look forward to hearing from you!