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Boulder Community Hospital PACS Systems Analyst in Boulder, Colorado

The Boulder Community Health Information Technology team is looking for high-aptitude employees that are interested in meaningful work that makes a difference in our community. We offer a unique opportunity to work with leading edge technology in a non-profit, community-based organization where you can directly see the positive impact of your contributions through the work of our caregivers and putting technology in our patients’ hands.

Applicants must be mission-oriented and committed to making a difference in the lives of our patients. To better connect with our mission, we highly encourage our IT employees to regularly spend time rounding with our physicians and other front-line staff. We invest in the professional growth of our employees and expect that all team members commit to lifelong learning. Candidates must be highly collaborative team players, deliver excellent work, be resilient under pressure, and contribute to an enjoyable and fun workplace that people look forward to joining every day.

If you feel this is a great fit for you, then please read on and consider this great opportunity!

POSITION SUMMARY

The PACS Systems Analyst is responsible for all aspects of the Radiology Picture Archiving and Communication Systems, including; Day-to-day support of the systems, project oversight, and integration and optimization of the PACS system with BCH’s Information Systems standards and policies.

Day-to-day support includes monitoring the system’s interfaces, hardware, software and proactively addressing the issues. It includes problem isolation, resolution and escalation as well as all aspects of backup and recovery. This position will provide administrative responsibility for the system, system maintenance, updates and fixes. It includes system administration of all aspects of the system. Project oversight includes project planning, scheduling, reporting, budgeting, tracking, issue management and delivery of assigned projects. It includes vendor coordination, management and escalation. This position requires both on-site and off-site responsibilities as part of an on-call rotation for operational support of all imaging informatics applications including PACS environments.

KEY RESPONSIBILITIES:

• Responsible for daily operations of the Picture Archiving and Communications Systems.

• Act as a liaison between various IT departments and vendors as required to participate in system upgrades, planning, testing, troubleshooting, validation and implementations.

• Monitor PACS activities and resources, diagnoses system hardware and software problems, performs monitor calibrations, validates computer workstations, resolves problems according to established policies and procedures.

• Day-to-day operation of the PACS operating environment including equipment for image workflow (Servers, Rad workstations, workstations and modalities).

• Responsible for PACS systems, voice dictation, worklists, DICOM image & HL7 order workflows and interfaces with hospital EHRs.

• Must have a technical mind, attention to detail, ability to describe technical information in easy-to-understand terms.

• Excellent written/oral communication skills. Must be able to work effectively with diverse groups of people. Ability to work as a team!

• Work closely with the Epic Radiant analyst to ensure seamless integration and functionality between the two systems.

• Work closely with Imaging operational leadership and Radiologists to ensure that work is being planned for an executed appropriately.

REQUIRED KNOWLEDGE & SKILLS:

•Have a strong understanding of the Radiology and Cardiology departmental processes and workflow.

• Demonstrated experience in applications analysis, management implementing and supporting systems.

• PACS, Change Healthcare (was McKesson) is a plus.

• Voice Recognition system (MModal or Powerscribe).

• DICOM, HL7, AD, Networking and remote support.

• ITIL and CIIP designations a plus.

JOB QUALIFICATIONS

Education or Formal Training:

Level 1

Bachelor’s degree preferred in Healthcare, Business, Information Technology or related field.

Level 2

Bachelor’s degree preferred in Healthcare, Business, Information Technology or related field.

Level 3

Bachelor’s degree preferred in Healthcare, Business, Information Technology or related field.

Special Qualifications (licensure, registration, etc.)

Level 1

  1. Certification preferred: PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management) or Epic Certification or relevant certification.

Level 2

  1. Certification preferred: PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management) or Epic Certification or relevant certification.

Level 3

  1. Certification required: Such as PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management) or Epic Certification, or other certification approved by the IT Director.

Experience:

Level 1

  1. Up to two years of relevant healthcare IT (Information Technology) experience preferred.

  2. Up to two years healthcare experience preferred.

  3. Up to two years of Epic experience preferred.

Level 2

  1. Two to five years of relevant healthcare IT experience preferred.

  2. Up to two years healthcare experience preferred.

  3. More than two years of Epic experience preferred.

  4. Experience to develop high level of expertise using computer tools in a clinical setting is required.

  5. Some experience with clinical assessment, planning, protocol development, standards, policies and procedures is preferred.

  6. Participated in a minimum of one information systems implementation/go-live.

  7. Previous teaching/training and project management experience is preferred

Level 3

  1. More than five years of relevant healthcare IT experience preferred.

  2. Up to two years healthcare experience preferred.

  3. More than five years of Epic experience preferred.

  4. Experience to become very efficient in using computer tools in a clinical setting is required.

  5. Experience to become an expert in clinical assessment, planning, protocol development, standards, policies and procedures, quality control and inter-departmental issues and communications;

  6. Worked independently with a minimum of three years in implementing information systems.

  7. Previous teaching/training and project management is required.

Knowledge, Skill and Ability

For Levels 1, 2 and 3

  1. Adaptability/flexibility: Demonstrating flexibility with respect to changing end-user business needs

  2. Critical thinking: The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

  3. Dependability/Meets Deadlines: The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner

  4. Initiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

  5. Interpersonal skills: The ability to communicate information clearly and concisely with project leadership and subject matter experts

  6. Learning: The ability and willingness to learn new software and systems

  7. Listening: Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

  8. Problem solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

  9. Relationship building: The ability to gain trust and establish effective relationships with Epic counterparts

  10. Resilience: The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

  11. Connected to the Mission: The ability to connect work with what matters to the community. Keeping the mission at the forefront for patient safety. Never losing sight of the importance of the collective work when making decisions.

  12. Focus on Service: The ability to provide the best service to the customers, going above and beyond to assure the customers are satisfied, and being accountable for excellence

  13. Works Collaboratively: Works cooperatively in a cohesive unit or group to produce more or greater results than any member could individually. Works constructively with others. Able to navigate difficult interpersonal situations to work as a team toward the same goal.

MATERIALS AND EQUIPMENT DIRECTLY USED

  1. PCs, laptops

  2. Printers

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

  1. A tolerance for working in a fast-paced work environment.

  2. This position requires quick thinking and problem-solving skills.

  3. A demonstrated ability to multi-task; manage several different issues at a time.

  4. Physical requirements include the ability to lift and manipulate twenty (20) pounds on foot for several minutes. Manual dexterity and hand/eye coordination to work with small computer parts.

  5. Sensory requirements include visual acuity capable of reading monitors, reports, and hardware displays and audio acuity capable of telephone use and detecting audio alarm systems.

  6. Work with an open mind as a team member with other departments to come up with the best possible solutions for BCH to departmental and system-wide problems.

  7. May have to travel to other facilities or campuses.

  8. May have to travel out of state for education opportunities two to three times per year.

  9. May be necessary to work, 12-hour day/night shifts, for two to three continuous weeks, two to four times per year.

  10. On-call is required per the on-call rotation schedule

INTERRELATIONSHIPS

Position involves extensive consulting and communication with clinical staff as well as clerical and administrative users, vendors, hospital management/administration, and outside agencies.

SUPERVISORY DUTIES

May be called on to act as a team lead

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Analyzes System/User Needs

a. Acts as the primary support contact for the application's end-users

b. Identifies issues that arise in their application area as well as issues that impact other application teams, and working to resolve them

c. Guides workflow design, building and testing the system, and analyzing other technical issues associated with EHR software

d. Identifies and implements requested changes to the system

e. Serves as a liaison between end users' workflow needs and implementation staff

f. Maintains regular communication, including participating in project team meetings

g. Works with EHR representatives, BCH's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline

h. Develops an understanding of operational needs to set the direction for the organization's workflows by attending site visits, validation sessions, and other integrated sessions

i. participating in training and working with end users

j. Troubleshoots problems and questions

k. Reviews the status of projects and issues on an ongoing basis with leadership

l. Communicates with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.

m. Continually reviews system operations to identify weaknesses, operational or workflow problems, and other areas that need improvement.

n. Assists in evaluating systems, preparing an analysis of alternatives, and implementing enhancements to existing system.

o. Documents description of problems/issues of departments,

p. Writes user documentation.

  1. Develops & Implements Project Plans

a. Creates and executes project plans, estimates timeframes, outlines specific tasks and identifies resources needed to complete projects on schedule and within budget.

b. Assists customer departments with the implementation of clinical information systems.

c. Monitors progress to keep projects on track by conducting regular project meetings and following up with areas that need assistance.

d. Prepares and submits project documentation (i.e., risk management plan, communication plan, project status reports, etc.) to the assigned project manager and/or the Chief Information Officer.

  1. Supports End Users

a. Responds to user’s requests and/or work orders in a timely and professional manner by diagnosing problems, offering solutions and notifying the appropriate vendor if necessary.

b. Provides technical and clinical system knowledge necessary to interface the hospital environment with that of the information system.

c. Makes use of Information Systems problem/request tracking software. Keeps current documentation on all assigned tasks.

d. Maintains system dictionaries and performs user management functions (i.e., adds, changes, deletes users, putting new users into appropriate user groups, granting database privileges, changing user profiles, inactivating users, and maintaining appropriate documentation for all user management functions.

e. Assists with the development of documentation and policies/procedures regarding information systems. Assures all appropriate departments are involved in the development of policies which cross department lines.

f. Plans systematic method to disseminate pertinent and ongoing information to customer departments.

g. Ensures that all new documentation tools/forms are approved through the necessary committees.

h. Assists with the development, implementation, and enforcement of the information system security, disaster recovery, and continuity of operation plans for Boulder Community Hospital information systems.

i. Prepares flow charts and/or diagrams to demonstrate process flow or system operation.

  1. Provides education on the use of information systems

a. May develop training schedule, training lesson plans, and written user documentation.

b. May train users, provides support and assists where necessary to effect proper use of systems.

About Boulder, Colorado

Uncompromising medical excellence, delivered with the values of respect and compassion. Since 1922, Boulder Community Health has built our reputation on this promise. As a community-owned and operated not-for-profit hospital and clinics, we remain dedicated to meeting the evolving healthcare needs of our citizens and providing access to high quality medical care. Our state-of-the art facilities are home to many medical professionals who offer an extensive range of medical services.

Nestled in the foothills of the Rocky Mountains, adventure awaits you right outside your door. Big, beautiful vistas, serene snow-capped mountains, and a lifestyle conducive to enjoying the outdoors bring a truly fresh perspective to our practice of healthcare.

Surround yourself by natural beauty and an active, life-embracing community, while you enjoy state of the art facilities and equipment along with a competitive compensation and benefits package, including health/dental/life, paid annual leave, tuition reimbursement and much more.

EOE/Affirmative Action/Drug-free workplace

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