VMware Application Platform Customer Success Architect in Broomfield, Colorado

Business Summary

Customers are evolving their strategies for application transformation and they look to VMware to guide their direction with applications in a Hybrid Cloud environment. As a Customer Success Architect, you will work directly with customers, field sales, delivery and product development teams to help ensure the successful incubation, adoption and enablement of VMware technologies to enable the transformation of applications in private cloud and hybrid cloud environments.

Job Role and Responsibility

The Customer Success Architect for Application Platforms engages with VMware customers (especially critical customers) to ensure they are successful in implementing cloud based application platforms that deliver high performance, modern flexibility, and determine SLA in a feasible manner. The application platform architect is a highly specialized role with VMware, and it has three major job functions:

Customer interactions on workshops and critical issuesEvangelism across the globe in crafting thought leadership in the application platforms space, including cloud native applications.Interaction with engineering and product management to channel feedback and improve overall product solutions, and

Detailed Job Function

  • Ability to have architectural conversation with customers that cover solution use cases, and not just product specific

  • Develop application platforms solution prototypes using VMware technologies along with any third-party tools and products

  • Develop methodologies where needed, and provide product advisory to improve product documentation

  • Provide advisory to the VMware GSS support team in the space of application platforms

  • Write automation software developed in GO/Python, as it pertains to POC and HOL examples when needed in specific customer use case

  • The position requires 30% travel - this is typically handled on a prioritization basis

Required Skill

  • 10+ years application architecture experience at enterprise level

  • 5 years of software development experience in Java, C++ or .NET

  • Experience in troubleshooting and tuning of enterprise applications and/or data platforms (in-memory databases, messaging systems, NoSQL databases, etc.) preferred

  • Experience in developing software automation solutions with Python, Golang or Perl preferred

  • Understands how the digital transformation affects application architecture and development within the enterprise

  • Knows about current trends in software architecture, e.g. Microservices, container technology, scalable architectures and backend systems

  • Deep understanding of distributed systems architectures, challenges and design implications, e.g. on consistency guarantees, (tail) latency, failure-tolerance, and consensus

  • Strong knowledge of systems and architecture, with an understanding of operational and reliability trade-offs.

  • Understanding of the container ecosystem, trends, and how those relate to building modern distributed applications. For example, rich experience with container cluster management solutions such as Docker Swarm, Mesos or Kubernetes as well as how these relate to solutions from VMware Cloud-native Applications. Exposure to Redhat Openshift preferred

  • 7 years’ experience working with multi-national customers in various areas, e.g. platforms, infrastructure, architecture, support, etc.

  • Experience in systems administration and heterogeneous environments, e.g. OSes especially Linux and Windows

  • Excellent written and interpersonal communication skills.

  • Customer focus, passion and centricity

  • Ability to work well with and able to influence advanced customer architects, technical staff and executive staff using appropriate domain language to detail out each solution

  • Active in the Open Source community, e.g. by contributing code and knowledge

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.