Cochlear Americas Customer Support Specialist in Centennial, Colorado

Job Title: Customer Support Specialist Change people s lives and love what you do! Cochlear developsworld-leading medical devices that help people hear. As the top 100 medicaldevice company and market-leader in implantable hearing devices, more peoplechoose a Cochlear-branded cochlear implant system than any other. About the role If you are looking to make a difference in people s lives, then theCustomer Support Specialist role is right for you. Our customers rely on us toprovide responsive and complete service to ensure their needs are met in atimely manner. You'll directly connect with the customer primarily throughtelephone conversation, along with email and chat functionality. This roleis located in our Americas head office based in Centennial, CO and willbegin with a comprehensive training program on January 7th. To be successful in this role, you will learn in the first 90 days theskills to troubleshoot, provide product guidance, and process customerorders while demonstrating a high degree of empathy, sensitivity, andperseverance. This role consistently uses critical thinking and problemsolving capabilities to ensure complex customer inquiries are resolvedeffectiv You ll have the opportunity to impact recipient s lives by applying yourcustomer support skills and knowledge of Cochlear s products. You will workcollaboratively with the Reimbursement, Supply Chain, Professional Careteams, and other cross functional teams to develop strong foundationalskills and unique capabilities from the customer perspective.Key Requirements To add value to Cochlear in this role you'll be able to demonstrate thefollowing skills and experience in your application and at an interview: Minimum: * High School Diploma or equivalent * 2+ years of prior experience in a service-orientated role * Positive phone demeanor and proven ability to interact effectivelywith customers and colleagues to defuse and resolve customer service inquiriesin a timely, effective manner * Intermediate computer skills in various software packages, includingMicrosoft Office, Oracle software and various web-based programs * Ability to handle multiple tasks in a fast-paced environment Ideal: * Bachelor's degree in a related field * One year of experience working in the medical field * Bilingual in English and Spanish is a plus Apply now by completing your application form online. Cochlear is anequal employment opportunity organization. Applicants must meet the jobspecific application criteria to be considered. Working at Cochlear Americas: * Work with dedicated and passionate colleagues to help more people hear * Highly collaborative global team environment * Opportunities for growth and development * Competitive salary and bonus * Comprehensive benefits including medical, dental, vision, lifeinsurance, retirement plans, paid holidays/vacation, tuitionreimbursement, and extended Maternity and Paternity Leave. * State of the art facility with great work/life balance conveniences(onsite gym, wellness programs, dry cleaning services,company-sponsored monthly food truck and more!) Cochlear Globally: Cochlear pioneered and is the global leader in the research anddevelopment, manufacture and marketing of implantable hearing solutions.Cochlear s global headquarters is located in Sydney, Australia where wedesign and manufacture the leading cochlear implant devices in the world. Asuccess story in the commercialization of R&D, Cochlear has more than60% share of the global market, employs more than 3,500 peopleworldwide, operates directly in over 20 countries and sells in over 100countries. Over 550,000 people across more than 100 countries now experiencehearing as a recipient of a Cochlear hearing solution. As a world-leader in innovative medical devices, Cochlear encouragescontinuous learning for employees. Visit for moreinformat