WATTS Product Support Technician in Centennial, Colorado
SUMMARY The Product Support Technician is responsible for providing complete technical support of all products sold and supported by Taft Engineering which includes but not limited to, proper installation of equipment, factory authorized startups, on-site product training, preventative maintenance, troubleshooting and repairs. You will have daily interactions with onsite (field) personnel including engineers, contractors, owners, commissioning agents and other technicians. This support is crucial to ensure optimum product and customer satisfaction and continuing growth of sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.
Provide accurate field assessments of newly installed equipment to ensure compliance with local code and manufacturers’ recommended installation guidelines.
Work with the installing contractors (mechanical, plumbing, electrical and controls) to address all questions and concerns prior to startup
Perform factory authorized startup on newly installed equipment and submit required documentation.
Provide short technical trainings for onsite personnel on the newly installed equipment.
Communicate with customers, contractors or other service technicians both on site and via telephone concerning product and service issues.
Troubleshoot and repair all service related customer complaints on equipment sold by Taft.
Work closely with Taft’s inside sales and product support teams to review specifications and construction documents to assure proper application of the equipment and controls sold by Taft.
Complete jobsite walkthroughs to include documentation of existing equipment, measurements and drawings to assist in retrofit opportunities
Maintain and keep current on knowledge of the products, techniques, tools and materials, required for proper servicing of equipment.
Participate on cross-functional, new product and problem-solving teams as necessary.
Perform other related duties as assigned.
Work load could include overtime on an as needed basis.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required.
Flexible, able to work independently on the job site, attention to detail, learn new products and systems quickly.
Computer knowledge preferred, and knowledge of appropriate boiler/burner-related standards.
Ability to work from electrical schematics, drawings, plans or specifications.
Possess hands-on skills and knowledge to troubleshoot, test and complete required repairs and maintenance on commercial HVAC systems (including boilers, motors, automation/controls systems, and associated electrical systems).
Possess excellent communications skills, both written and verbal.
Ability to effectively manage diverse relationships with project team members, including engineers, contractors, clients, and end users.
Effectively troubleshoot and work through issues as they arise; understanding that every setting is new and different.
Must be willing to travel – 10-15%
Well organized and detail oriented.
Self-starter takes ownership of the work performed.
Must have a valid Driver’s License, clean driving record and ability to pass a criminal background check. The use of a company vehicle will be provided.
EDUCATION and/or EXPERIENCE :
Associates Degree, HVAC course completion
Minimum 5 years previous field experience in the heating and domestic water heating industry required.
Knowledge of electrical/electronic systems, communications, controls and hardware
Knowledge of installation, operation and maintenance requirements with steam and gas fired equipment is a plus
The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job.
While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
Ability to climb ladders, enter confined spaces (when needed), use rigging equipment
Employee will occasionally lift and/or move up to 50 pounds
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Travel required – Approx. 10-15% of time
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Boiler room environments with occasional office environment
Noise level is minimal with intervals of spikes.
Required to wear proper PPE and utilize other safety equipment as required while present on job sites and in the shop.
Hourly range for this position is $23.00 – $33.00
EMPLOYEE CORE COMPETENCIES:1. Collaborate Across Workgroup2. Initiate Positive Change3. Deliver High Quality Results4. Focus on the Customer
Develops Self & Others
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Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Watts Water family of companies designs, manufactures and commercializes high-quality, innovative products and solutions that promote the comfort and safety of people and the quality, conservation and control of water used in commercial, residential, industrial and municipal applications.
A $1.4 billion global company, listed on the New York Stock Exchange (NYSE) with presence in 3 regions and 17 countries.
Our extensive portfolio of products and leading brands range from highly technical to fast moving shelf goods and allows us to be present in the following categories: Plumbing & Flow Control, Water Quality & Conditioning, Drainage & Water Reuse, HVAC, and Municipal Waterworks. We strive to be the best long-term partner for installers, specifiers, distributors and OEM customers.
Plumbing, HVAC, Water Quality, and Gas
North Andover, MA, United States
Amsterdam, The Netherlands
About 5,000 employees