Comcast Video Applications Support Engineer in Centennial, Colorado
Business Unit: Summary:
Comcast brings together the best in media and technology! We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
An Application Support Engineer is responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services, and the overall upkeep and maintenance of designated areas of engineering. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting, and break/fix activities.
Ability to solve and mitigate issues while partnering with the Engineering team to prioritize and resolve customer facing issues.
Collects and organizes technical data related to assigned projects.
Presents data and findings for review at the next level of engineering management.
Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics.
Identifies common operational and technical problems with standard solutions.
Escalates more complex issues to senior Operations Engineers.
Leads operational readiness testing. Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources.
Identifies potential instrumentation, automation, and standardization required for successful implementation of projects or continued stabilization of deployed products.
Works towards industry standard certifications and education.
Works with peer operational teams on project implementation.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Bachelor's degree (or equivalent) in Computer Science, Management Information Systems, Computer Information Systems, or a related technical field.
Generally requires between 0-2 years of engineering support, or related experience.
Experience with at least 3 of the following with ServiceNow, Jira, Touchstream, Rundeck, Zenoss, Splunk, Perforce, Charles, Chef, Sensu, or Grafana.
Location: Seattle, Philadelphia, Denver or open to a remote based employee
Comcast Technology Solutions provides a suite of media and entertainment technology solutions worldwide. We invent technology that solves industry challenges, reimagines what is possible, and transforms business through new innovations. Built on Comcast’s know-how, proven facilities, platforms, and infrastructure, Comcast Technology Solutions offers more than 20 years of reliable real-world broadcast and digital experience. We partner with our customers to redefine expectations and deliver the future to global audiences. Come, create the future with us.
Check us out at: https://www.comcasttechnologysolutions.com/media/4176
Comcast is an EEO/AA/Drug Free Workplace.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Comcast is an EOE/Veterans/Disabled/LGBT employer