Church Community Builder Basic Customer Support & Troubleshooting in Colorado Springs, Colorado
Church Community Builder is a company with a purpose - We help churches grow disciples. We do that by creating world-class software and partnering with churches to engage people and make an impact on the world. With over 16 years in the industry, Church Community Builder is a trusted partner to over 4,000 churches and growing.
Our culture is professionally casual, where we all work hard and play hard together. You will serve alongside some of the best teammates in the industry who exhibit integrity, respect, and fun. We value our culture and our relationships and provide unique opportunities like staff retreats, company meals, and weekly Q&A session with the CEO to develop a close-knit team atmosphere. We look for people who love solving problems, love to engage in possibilities, and are hungry for results. If you have these qualities and are passionate about changing the world, we'd love to meet you!
What you will do:
Proficient and consistent resolution of incoming basic software questions through email, chat, phone, and other communication channels
Responsible for accuracy and timeliness of case notes, regular customer follow-up on open cases and quick resolution of reported issues
Investigation of issues with Church Community Builder software and escalation to product management or Technical Support & Maintenance Team
Participation in Customer Success initiatives, and ability to adapt to change in customer expectations
What you will bring:
2-4 years of previous customer service experience required
Minimum 1-year experience using Church Community Builder software in an admin capacity required
Pleasant, friendly attitude, with an ability to adapt to change
Strong listening skills, attention to detail, and decision-making skills
Excellent problem-solving skills including defining the problem, generation of alternative solutions, evaluation and selection of alternative solutions, and implementation of solutions
Excellent time management skills
Experience in Service Cloud a plus
What you will get:
Comprehensive health insurance
Vision and Dental insurance
Paid Time Off
Company-paid staff retreats
In-house workout facility
Twice a month All Staff breakfasts or lunches
James 1:27 - up to 5 consecutive paid days to serve widows, orphans or vulnerable single-parent homes
FLSA Status: Non-Exempt
Physical Demands and Work Environment
The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. The facility is a normal office environment with a variation of temperature and lighting.
Church Community Builder reserves the right to review and change all role descriptions, at its sole discretion, and to notify the respective associate accordingly
Church Community Builder is an Equal Employment Opportunity (EEO) and E-verify employer.