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S4 Inc. Help Desk/Shift Operator in Colorado Springs, Colorado

Job Title: Help Desk/Shift OperatorWork Location: Annapolis Junction and Colorado Springs, COClearance: Current/active DoD Secret Clearance and TSA suitabilityEducation and Experience: Bachelor's degree in related field or 3+ yearsrelated experience in a technical field in lieu of a degreeSchedule: Rotating shifts covering 24 x 7 x 365 work scheduleTravel: OccasionalSalary: Commensurate with experienceJob Listing Number: CO20011LCAT: Help Desk Tier I/Shift Operator Level 1Summary:The qualified candidate will become part of the team working at ourcustomer's site as an Operations Support Center (OSC) Shift Operatorperforming activities related to IT Service Support, IT Help Desk, DataProcessing and IT Technical Support. This position is staffed and supportedby rotating shifts to cover a 24 hour, 7 days a week, 365 days per year schedulDuties and Responsibilities:This position will routinely perform activities associated with IT customersupport, including but not limited to: Phone call triage Email triage Incident and service request ticket creation, updating and closure Manual uploading of data into the systems Creation and transmission of daily and ad hoc reports Assist with bridge/conference calls Initial troubleshooting of IT and non-IT related issues Process User Access Requests for all systems Facilities checks Consolidate and post daily shift logs Meeting Service Level Agreements (SLA's) Assist with editing of Standard Operating Procedures and other supportingdocumentation Unlocking accounts and/or resetting passwordsMinimum Qualifications: The ideal candidate will be able to demonstrate the ability to workindependently and/or as part of a team and have proven investigative,research and/or analysis abilities. Prior experience in customer service or call center environment Strong oral and written communication skills. Ability to communicate and coordinate with various customers andstakeholders on a variety of issues. Ability to assist with maintaining documentation reflecting the currentoperational environment. Team player with strong interpersonal skillsPreferred Qualifications: Knowledgeable with Remedy Incident Management Strong technical knowledge in troubleshooting Windows workstation andcustomer application problems Ability to work on individual tasks, as well as team oriented tasks Ability to prioritize competing priorities Ability to work under a cross-matrix management structureTo apply to this position please go to and click on Careers tocomplete and an employment application and to upload your resume.S4 Inc. offers competitive salaries and a comprehensive benefits package with401(k), and universal time off. We are an Equal Opportunity Employerincluding disabilities/veterans. S4 participates in the E-Verify employmentverification program. If you are looking for a challenging and rewardingposition, then we invite you to submit your resume. Candidate selected mustbe able to obtain and maintain the security clearance required by the contractat all timesIf you are an individual with a disability or a disabled veteran, and need areasonable accommodation to apply to a position, please contact MichelleSweeney, HR Manager, by phone at (781) 273-1600 or by email more information, or to apply now, you must go to the website below.Please DO NOT email your resume to us as we only accept applications throughour website.