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Peak Vista IT Technician I in Colorado Springs, Colorado

Title:IT Technician I

ID:3089

Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917

Category:Administrative / Clerical / Skill Trades

Description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental and behavioral health throughout 27 outpatient health centers within El Paso, Teller, Lincoln, Adams, Elbert and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 950 employees and serves more than 94,000 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Essential Duties and Responsibilities

Primary daily responsibilities include: managing technical desktop support incidents and provide functional support and assistance to a professional user base. Follow specific processes and guidelines to ensure that tasks are completed consistently and efficiently.

  • Receive and respond to user inquiries, and requests, via telephone, email, case tracking system professionally and with speed, accuracy and proficiency

  • Troubleshoot and resolve problems to satisfy requests. Do any necessary research and on the job training necessary to resolve incidents in a timely and efficient manner.

  • Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times

  • Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution

  • Correctly refer unresolved problems to second level support technicians and/or groups when the situation requires.

  • Interact with users, team members and management in a professional.

  • Improve knowledge of, and ability to operate, all technical support tools and technologies

  • Assist with administration and configuration of mobile devices.

  • Perform desktop software and hardware installations.

  • Participate and/or Lead in supporting IT requirements for events such as large conference/departmental meetings, large group moves, and other assignments.

  • Contribute technical solutions to the IT Knowledge Base

  • Participate in projects and initiatives as directed by the Service Desk Manager.

  • All other duties as assigned.

Suggested Competencies

Must maintain a current working knowledge of IT trends and technology. Microsoft Windows server OS’s; knowledge of network technology to include hardware, cabling, protocols, and integration of systems into a Microsoft Windows network environment. Technical writing and oral communication skills. Has good interpersonal and customer service skills with technical and non-technical customers is also able to work in a team environment.

Qualifications

  • 1 to 3 years IT support experience on a corporate Service Desk or in another technical support role

  • Excellent writing, communication, and interpersonal skills

  • Strong Analytical, troubleshooting and problem solving skills

  • Demonstrated knowledge of PC hardware, software, components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices

  • Proficiency in Microsoft products and operating systems, certifications preferred

  • Familiarity with resolving remote connectivity issues

  • Ability to deal with multiple priorities in a fast-paced environment a must

  • A+ or other first level certifications a plus

  • Lift up to 50 lbs., safely and properly.

  • Adeptly navigate around office furniture for setup and repair of technical equipment.

Education/Experience

Education: High School Graduate or equivalent required.

Associates in Computer Science or equivalent in work experience preferred.

Work Experience:

Minimum 2 years in computer technology in a service desk environment desired.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Internet software and Database software. Must be experienced in Microsoft OS from XP to 7, MS Office software from 2007 to 2010.

Certificates and Licenses:

CompTIA A+, Network+, or Microsoft MCP desired.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently required to stand; walk and sit.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

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