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Focus on the Family Jr. Ecommerce Operations Specialist in Colorado Springs, Colorado

Jr. Ecommerce Operations Specialist

8605 Explorer Dr, Colorado Springs, CO 80920, USA Req #1003

Tuesday, April 6, 2021

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 600 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Jr. Ecommerce Operations Specialist position exists to support the operations of the ecommerce platform. The ideal candidate would be eager to learn about retail, product merchandising, working cross-functionally with other areas of the ministry, and keeping the constituent experience as the first priority.

Essential Duties/Responsibilities:

Promotion Management – Plans, designs, and tracks results for relevant product promotions

Order Management - Ensures that orders process completely and correctly. Partners with Relationship Services to resolve issues and provide a world-class customer user experience

Catalog Management – Manages the set up and merchandising of all products on the Focus on the Family Store. Including product set up, configuration, meta data and attribute management

Inventory Management – Partners with distribution vendor and internal teams to ensure proper quantities are available for each product

Quality Control – Ensures that the store is functioning properly and displaying accurate information. Additionally, responsible for identifying issues, raising them to the development team, and testing bug fixes

Support Internal Marketing - Manages the integration of products into ministry emails and websites

Other Duties/Responsibilities:

Supports other departments’ needs in relation to product promotion

Performs other duties as assigned

Working Environment/Physical Requirements:

Office environment

Monday through Friday 8 to 5 schedule

Though rare, working on a weekend day may be required for urgent projects



Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct ( and Statement of Faith ( ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (

Personal Characteristics:

Highly organized

Strong oral and written communication

Creative problem solver

Constituent-service oriented

Desire to learn and grow

Responsible, professional, and takes pride in our unwavering integrity

Strong analytic skills, enjoys working at micro level not just macro

People person, must enjoy personal interactions, comfortable in 1:1 relationships as well as groups

Sense of humor


Bachelor's Degree in Business, Marketing, or other related field

Proficient in Excel

Knowledge of Adobe Creative Suite or other graphic design tools preferred

Knowledge of analytics tools such as Google Analytics preferred

Working knowledge of FOF mission, philosophy, values, and objectives

Retail experience preferred

Pay Range: $19.61 to $23.47/hr.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 30 hours or more per week are eligible for:

  • Medical Plan

  • Dental Plan

  • Life Insurance

  • Disability Insurance

  • Flexible Spending Accounts

    Employees scheduled for 20 hours or more per week are eligible for:

  • Legal Shield/ID Shield


  • Retirement Plan

  • Vacation Time

  • Sick Time

  • Holidays

  • Service Awards

    Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

    *Temporary employees are not eligible for benefits.

Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Other details

  • Pay Type Hourly

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  • 8605 Explorer Dr, Colorado Springs, CO 80920, USA