Job Information
MEI Technologies, Inc LINUX Service Desk Technician (DoD clearance required) in Colorado Springs, Colorado
Overview
MEI Technologies is growing! MEITsince 1992is a nationwide technology company that has implemented process-oriented management and has redefined itself into thefamily-ownedorganization that offers innovative, best-value services and solutions within four focused capabilities: Engineering Services & Solutions, Modeling and Simulation, Space Systems, Design & Integration; and IT/Cyber Services & Solutions.
Why Choose MEIT
At MEITYOU WILLhave the opportunity to collaborate with some of the brightest, most experienced engineering and technology experts in the U.S.!!
MEIT has established proven, quality work methods, including ISO, CMMI and AS9100 certifications.
MEIT stands by delivering what we promise with flexibility, quality and integrity to our employees and our customers.
MEIT reputation for entering a new market, getting to work and generating immediate and impactful results.
With an abundance of collaborative individuals MEIT is an organization that provides the opportunity to truly reach your potential as a professional.
Contact:Kristen Gaustad, Senior Technical RecruiterKristen.Gaustad@meitechinc.com
Overview:
MEIT is seeking aService Desk Technicianfor the Engineering, Development, Integration, and Sustainment (EDIS) program in support of the Enterprise Ground Services (EGS) task order service center team. The EGS Service Center team provides premier front line support to the development and operational communities of EGS. The EGS mission is to continuously deliver tactical C2 services, that when integrated with mission specific capabilities, will fully enable warfighting effects to maintain U.S. space dominance.
This position is the first line of contact for support technical issues and questions; supporting local and remote users via various channels such as telephone calls, walk-up, chat, email, and online requests. Follows EGS Service Center documented policies and procedures. Identifies, diagnoses, and communicates with higher Tier personnel to resolve problems with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software utilizing technical skills, historical database records, and knowledge base documentation. May route tickets to product line, application, or system support specialists, requiring clearly documented descriptions of customers request and any troubleshooting performed. Maintains and updates records in the Incident Management system. This position will be supported in shifts within a 24x7x365 environment requiring flexibility in work hours. The position is located in Colorado Springs, CO.
Responsibilities
Provide front line technical support and triage of inbound requests and incidents from local and remote users via walk-up, calls, chat, email, and online support
Provide excellent customer service to the end user as the customer facing point of contact to IT Support to supported users
Create and manage detailed tickets in the provided incident management system
Provide basic troubleshooting across a broad range of services using technical skills, standard operating procedures, historical records, and the knowledge base
Fulfill standard service requests
Accurately escalate incidents that cannot be resolved by Tier 1 to higher Tiers
Perform account maintenance tasks including, but not limited to, user account provisioning, unlocks, permissions, and password resets
Support commercial and customer specific applications and software
Assist with set up, installation, and configuration of hardware and software
Diagnose, isolate, and resolve issues with network connectivity
Create, edit, and update documentation, instructions, and knowledge base articles
Effectively determine when to escalate issues to specialist teams
Communicate with supervisors, peers, and end users to effectively solve issues
Follow all EDIS and EGS Support Center policies and procedures
Qualifications
REQUIRED EDUCATION/SKILLS/EXPERIENCE
Must have a High school diploma or equivalent
Must have at least one year of experience in a support or help desk environment but would prefer 2-3 years of relevant work experience
Ability to obtain a CompTIA A+ or equivalent certification required for DoD 8570 Information Assurance Technical (IAT) Level 1 compliance
Proven hardware/software troubleshooting experience
Proven experience providing effective and professional communication
Proven ability addressing technical issues via in-person, telephone, email, and chat
Demonstrated commitment to providing excellent customer service
Experience with common software and operating systems
Knowledge of IT support best practices
Ability to work independently and within a team environment
Ability to follow procedures under stressful conditions
Availability to work flexible hours in a 24x7x365 environment
DESIRED EDUCATION/SKILLS/EXPERIENCE
Associate Degree in related discipline
3+ years of experience in computer hardware/software support
Experience with SAP
Already maintain an active CompTIA A+ or equivalent certification required for DoD 8570 IAT Level 1 compliance
Additional technical certifications such as A+, N+, MCP, MCSE, CCNA, VCA
Familiarity with government IT environment and administrative processes
Familiarity with agile practices, preferably Scaled Agile Framework (SAFe)
Familiarity with service desk tools, such as Atlassian Jira Service Desk or ServiceNow
Strong working knowledge of the latest Windows and Linux client and server operating systems, VMware data center virtualization and VDI environments, Cisco networks, Cisco unified computing systems, Palo Alto firewalls, VPN software, cloud platforms (i.e. AWS), and IE 8 and high
Join our team TODAY!
www.meitechinc.com MEIT is an Equal Opportunity Employer /M/F/disability/protected veteran employer.
MEIT is a Woman-Owned Small Business (WOSB) serving government and commercial sectors across the United States.
Job LocationsUS-CO-Colorado Springs
Posted Date4 weeks ago(2/5/2021 7:26 AM)
Job ID2021-1991
of Openings1
CategoryInformation Technology
Location : LocationUS-CO-Colorado Springs
Location : Postal Code80912
TypeFull Time Exempt (FTE)
