Fiserv Senior Application Specialist in Colorado Springs, Colorado
What does a great Application Specialist do?
As the Application Specialist, you play a critical support role to enhance the relationship with assigned clients. You work closely with your clients and other internal resources to gain a solid understanding of their processing environment and application processes to support day-to-day inquiries, resolve complex issues, custom development issues and regulatory compliance inquiries. Your flexibility is critical as you will sometimes need to work outside of standard business hours for release support or production issues.
What are some of the essential Job Responsibilities of Application Specialists?
We provide extraordinary customer service with accurate and detailed support for all requests on a problem-to-solution level. This includes answering client inquires, researching and troubleshooting, solving complex client problems and raising to the appropriate group when required.
We develop and maintain a working knowledge of the issues unique to assigned clients. This includes, but is not limited to, interfaces, custom files (both incoming and outgoing), special jobs, FTP processes, etc. Frequently review and update these processes to ensure this information is current.
We create clear and detailed documentation for Clients, Development, Professional Services and Management.
We prioritize case load based upon client urgency and impact while maintaining client expectations; ensuring a superior client experience.
You will participate in after-hours support for critical production issues and routine software/hardware upgrades.
You work with the Client Executive to prepare and lead assigned client weekly status calls to provide overall status on project and service concerns
You provide training on system functionality for clients and internal staff (as assigned)
Are there some key attributes that make a successful Application Specialist? If you’re the kind of person that has:
Excellent written, verbal communication, and analytical skills
You possess strong organizational skills, ability to multi-task, prioritize and to perform well under pressure and handle numerous concurrent projects.
You can work independently as well as in team and matrixed environments
You can build relationships with and influence other functional areas.
What are the required and preferred qualifications or skills needed for consideration?
High School Graduate required, Bachelor's Degree in Business, Finance or related field preferred
Minimum three years work-related experience required, preferably in the credit industry
Strong experience and/or knowledge of Microsoft Excel, Word, and PowerPoint required
Knowledge of and experience working with the credit processing platform, VisionPlus, is a very big plus
Ability to travel (10-15%) upon request required
Who we are:
With more than 1,200 associates in nine primary locations, Fiserv Card Services authorizes and settles point-of-sale (POS) & ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with validated solutions to maximize profit, reduce cost, and mitigate risk.
"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer
Fiserv is an Equal Opportunity Employer/Disability/Vet
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.