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MEI Technologies, Inc System Administrator in Colorado Springs, Colorado

Overview

MEI Technologies is growing!MEITsince 1992is a nationwide technology company that has implemented process-oriented management and has redefined itself into thefamily-ownedorganization that offers innovative, best-value services and solutions within four focused capabilities: Engineering Services & Solutions, Modeling and Simulation, Space Systems, Design & Integration; and IT/Cyber Services & Solutions.

Why Choose MEIT

  • At MEITYOU WILLhave the opportunity to collaborate with some of the brightest, most experienced engineering and technology experts in the U.S.!!

  • MEIT has established proven, quality work methods, including ISO, CMMI and AS9100 certifications.

  • MEIT stands by delivering what we promise with flexibility, quality and integrity to our employees and our customers.

  • MEIT reputation for entering a new market, getting to work and generating immediate and impactful results.

With an abundance of collaborative individuals MEIT is an organization that provides the opportunity to truly reach your potential as a professional.

Job Title: System Administrator

Contact:Kristen Gaustad, Senior Technical Recruiter

Overview:

MEIT is seeking a System Administrator (SA) for the Engineering, Development, Integration, and Sustainment (EDIS) program in support of the Enterprise Ground Services (EGS) task order service center team. The EGS Service Center team provides premier front line support to the development and operational communities of EGS. The EGS mission is to continuously deliver tactical C2 services, that when integrated with mission specific capabilities, will fully enable warfighting effects to maintain U.S. space dominance.

Responsibilities

  • Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors. Solutions are imaginative, thorough, practicable and consistent with organization objectives.

  • Works under only general direction. Independently determines and develops approach to solutions. Quality of work sufficient to withstand external scrutiny and audit.

  • Demonstrates good judgement in selecting methods and techniques for obtaining solutions.

  • Contributes to completion of specific programs and projects. Achieves results in a timely way while adhering to approved processes to ensure avoidance of serious program delays and considerable expenditure of resources.

  • Frequent inter-organizational and outside customer contacts. Represents organization in providing solutions to difficult technical issues associated with specific projects.

  • Readily diagnose and resolve issues fielded by service desk technicians

  • Handle process execution from problem identification through resolution, incorporation of lessons learned & corrective action to include coordination with engineering development

  • Augment and oversee front line technical support and triage of inbound requests and incidents from local and remote users via walk-up, calls, chat, email, and online support

  • Provide excellent customer service to the end user as the customer facing point of contact to IT Support to supported users

  • Manage creation of detailed trouble tickets in the provided incident management system

  • Provide troubleshooting and anomaly resolution across a broad range of services using technical skills, standard operating procedures, historical records, and the knowledge base

  • Ensure fulfillment of standard service requests

  • Accurately escalate incidents that cannot be resolved by Tier 1 to higher Tiers

  • Perform account maintenance tasks including, but not limited to, user account provisioning, unlocks, permissions, and password resets

  • Support commercial and customer specific applications and software

  • Assist with set up, installation, and configuration of hardware and software

  • Diagnose, isolate, and resolve issues with network connectivity

  • Create, edit, and update documentation, instructions, and knowledge base articles

  • Effectively determine when to escalate issues to specialist teams and manage effective handoff by implementing a closed loop process from anomaly collection through discrepancy report (DR) closure

  • Communicate with supervisors, peers, and end users to effectively solve issues

  • Follow all EDIS and EGS Support Center policies and procedures

Qualifications

REQUIRED EDUCATION/SKILLS/EXPERIENCE

  • Technical Bachelors and five (5) years or more experience or Masters and three (3) years or more experience; PhD and 0 years related experience.

  • Must have relative experience in a support or help desk environment but would prefer 2-3 years of relevant work experience

  • Ability to obtain a CompTIA A+ or equivalent certification required for DoD 8570 Information Assurance Technical (IAT) Level 2 compliance

  • Proven hardware/software troubleshooting experience

  • Proven experience providing effective and professional communication

  • Proven ability addressing technical issues via in-person, telephone, email, and chat

  • Demonstrated commitment to providing excellent customer service

  • Experience with common software and operating systems

  • Knowledge of IT support best practices

  • Ability to work independently and within a team environment

  • Ability to follow procedures under stressful conditions

  • Availability to work flexible hours in a 24x7x365 environment

DESIRED EDUCATION/SKILLS/EXPERIENCE

  • Demonstrated current training and education in related disciplines

  • 5+ years of experience in computer hardware/software installation, maintenance, anomaly resolution

  • Experience with SAP

  • Already maintain an active CompTIA A+ or equivalent certification required for DoD 8570 IAT Level 2 compliance

  • Additional technical certifications such as A+, N+, MCP, MCSE, CCNA, VCA

  • Experience implementing and managing USG IT environment & administrative processes

  • Experience implementing with agile practices, preferably Scaled Agile Framework (SAFe)

  • Intimacy with service desk tools, such as Atlassian Jira Service Desk or ServiceNow

  • Strong working knowledge of the latest Windows and Linux client and server operating systems, VMware data center virtualization and VDI environments, Cisco networks, Cisco unified computing systems, Palo Alto firewalls, VPN software, cloud platforms (i.e. AWS), and IE 8 and higher other commonly used commercial products

Job LocationsUS-CO-Colorado Springs

Posted Date2 weeks ago(11/10/2020 2:08 PM)

Job ID2020-1896

of Openings1

CategoryInformation Technology

Location : LocationUS-CO-Colorado Springs

Location : Postal Code80912

TypeFull Time Exempt (FTE)

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