Oracle Technical Analyst 4-Support in Colorado Springs, Colorado

Technical Analyst 4-Support

Preferred Qualifications

ORACLE CORPORATION - GLOBAL CUSTOMER SUPPORT TEAM

COLORADO SPRINGS, CO

Cloud

at Customer & Connected Services (Global Customer Support) provides

expert, customer-focused advice and assistance to supplement and

improve your IT management and implementation of Cloud@Customer systems.

In particular, the services will:

Faster implementation of Cloud Services

Reduce critical issues and improve availability

Optimize performance of Oracle environments

Improve system continuity

Standardize change and minimize its impact

Improve alignment with your business needs

Partner to provide proactive guidance

The

Cloud at Customer & Connected Services provides delivery and

management resources to Oracle customers throughout the United States

and Canada. The team consists of Core DBAs (server, application server,

tools, etc.), Apps DBAs, Engineered Systems (Exadata, Exalogic,

Exalytics, Big Data, Supercluster and Cloud@customer (ExaCC, OCC, BDCC).

The

Cloud at Customer & Connected Services provides a professional with

the opportunity for hands-on experience on various Oracle Cloud

products, multiple platforms/footprints and a variety of customers or

industries.

As an Cloud at Customer Advanced Systems Engineer

(ASE), you are expected to be an expert member of the

problem-solving/avoidance team and be highly skilled in solving

extremely complex (often previously unknown), critical customer issues,

providing support and implementation expertise.

Advanced

Service Engineers (ASE) are senior DBAs with expertise in multiple

Oracle components, as well, have excellent triage and problem diagnostic

skills. ASEs are re-quired to obtain appropriate certifications and

must maintain expert level competency on new features and products of

CloudatCustomer. ASE have the following skills:

installation

upgrades

migration

performance tuning

trouble shooting

test case reproduction

capacity planning

root cause analysis

patching

Members also have the following skills:

Communication (verbal & oral)

Working under pressure

Self starter

Team player

Multi-tasker

CANDIDATES

should reside in Colorado Springs and be willing to commute, work from

local Oracle office. The candidate should be willing to work in

rotation of shifts.

The following skills are requested and essential for this role:

  • Demonstrate the knowledge of overall Oracle technologies primarily Database background

  • RAC/GRID Control knowledge is essential ( install, upgrade, tuning)

  • Background with Exadata or Big data appliance is a plus not mandatory.

  • Can demonstrate configuration and installaton of E-Biz suite as Oracle applications DBA

  • Knowledgeof any technologies - Weblogic or middletier will be a plus as thisresource will get a chance to work on ExaCC and BDCC

  • Canadminister product set and comfortable with installation,configuration and cloning of applications on engineered systems(Exadata, Exalogc or Exalytics)

  • Can do performance tuning of databases

  • Can demonstrate knowledge of ERP implementation

  • Can demonstrate knowledge of migration and upgrade of databases

  • Can speak about product offerings to customers

  • Can demonstrate advanced product knowledge by building and showcasing best practices

  • Understands the different levels of logging/setup and can analyze them

  • Understand RAC interfaces with Applications

  • Contributes to internal distribution lists

  • Present routine training classes to support staff and to customers as needed

  • Demonstrates Beginner Level in at least 1 cross-functional products and components

  • Can perform advanced performance tuning

  • Can support and troubleshoot advanced configurations

  • Perform/build 2 brown bag classes for support per year

  • Leads a team for Assessments

  • Leads proof of concepts projects

  • Performs Advisory role in key projects, tasks and engagements

  • Willing to works in shifts using Oracle support tools (MOS)

The following skills are pluses for this role:

  • Good Communication skills

  • 11g or above OCP certification

  • Oracle applications DBA skills

  • Oracle Exadata or Infra OCA certification

  • Builds working relationship with partners/vendors

  • Ability to mentor an Level 2 Analyst

  • Contributes to Development related projects or literature (newsletters, or documentation-manuals)

  • Knowledge of Weblogic

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Support

Location: US-CO,Colorado-Colorado Springs

Job Type: Regular Employee Hire

Organization: Oracle