Information Management Group, Inc. Tier III Video Teleconferencing Technician with TS/SCI in Colorado Springs, Colorado
IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Tier III Video Teleconferencing Technician with TS/SCI at its Colorado Springs, CO location.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.
Provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier I and Tier II resolution and customer support for scheduled or active video teleconferences (VTCs). The candidate must be familiar with the use of VC Wizard VTC scheduling software, SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed.
NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers
Manage resource availability and conflicts for Video Networks
Ensure compliance with VTC network security policies and procedures
Possess understanding of H323, E164 and Protocol Stack
Ability to identify; analyze; and resolve operating/hardware network problems of VTC systems and applications as they pertain to the Unified Communications environment
Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above
Interface with vendors to ensure proper performance of tools and software packages
Provide After Action Reports (AARs) for Problem Management resolution
Assist junior technicians with daily tasks and training as necessary
Participate in special projects as required by management
Shift Work is required (work center is 24/7).
Clearance Required: TS/SCI prior to consideration
• DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
• Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
• High School Diploma + 9 years
• Associate's Degree + 7 years
• Bachelor's Degree + 5 years
• Master's Degree + 3 years
• PhD + 0 years
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
Short term and long term disability insurance
401(k) with generous company match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
20 days of personal leave plus paid federal holidays
Professional development and training assistance
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
External Company Name: IMG Information Management Group, Inc.