Information Management Group, Inc. VoIP/DVTC Administrator Level 3 with TS/SCI in Colorado Springs, Colorado
IMG – provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time VoIP/DVTC Administrator with TS/SCI at its Colorado Springs, CO location.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.
The successful candidate will be responsible for providing all voice over IP networks and some Video Teleconferencing within the Enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier II / Tier III resolution and customer support for all managed networks. Candidate must familiar with the use of Cisco Call Manager, Cisco Unity, Tandberg Management Suite (TMS), and various other tools as required.
NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Technical knowledge of VoIP / IP telephony systems, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence
Understanding of call routing to include calling search spaces and partitions, route patterns, trunks and gateways
Experience voice gateways and CUBEs
Experience with VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs, Gatekeepers, Gateways and MCUs.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Ability to troubleshoot common VoIP & VTC issues to include identifying and correcting issues with endpoints, trunks, dial plans, and profiles
Experience analog gateways
Understanding of the Tandberg Management System -Licensing of devices and servers (VoIP and DVTC)
Ability to troubleshoot common VTC issues to include the identification of failed endpoints, bandwidth saturation, or mis-configured conferences
Ensure compliance with network security policies and procedures
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the Unified Communications environment.
Create and report all outage notifications and network related issues according to standard operating procedures
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above
Participate in engineering projects or upgrades as tasked by GDIT management
Interface with vendors to ensure proper performance of tools and software packages.
Provides training and technical guidance to lower tier employees
Clearance Required: TS/SCI prior to consideration
Additional Requirements to be obtained: Must have the ability to obtain and maintain a CI Poly.
Baseline Certification: IAT Level II Required
Computing Environment Certification Preferences:
CCNA Collaboration (Highly Desired)
High School Diploma/GED with 10 years of related experience, or
Associate's Degree with 8 years of experience, or
Bachelor's Degree with 6 years of experience, or
Master's Degree with 4 years of experience
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
Short term and long term disability insurance
401(k) with generous company match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
20 days of personal leave plus paid federal holidays
Professional development and training assistance
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
External Company Name: IMG Information Management Group, Inc.