VIVA USA Inc Application Services Engineer in Denver, Colorado
Req Ref No: MDCOAS21 Location: Denver, CO Duration: 12.0 months Description Description: The primary responsibilities of the Application Services Engineer (ASE) is to provide implementation services, Train-the-Trainer education, and troubleshooting on all the client Blood Gas and epoc systems and Data Management applications. In addition, the Application Services Engineer (ASE) is to assist in growing our business by providing excellent customer support. Key Responsibilities (Problem Solving, Critical Thinking) The Technical Applications Specialist (TAS) is the project coordinator of all installations to which they are assigned while efficiently performing system implementations and software upgrades, including customer training with minimal assistance by following established guidelines. The TAS must strive to maintain a high level of customer satisfaction, be able to identify potential "at risk" customers and communicate effectively to the appropriate internal stakeholders. Effective and efficient resolution of customer issues and participation in escalations is an expectation of the role. The TAS may assist in training other Technical Applications Specialists and be willing to travel outside of their region to assist in supporting other territories. Assist with product demos and technical presentations by collaborating with Sales and Service peers to promote sales. Organize and participate in field based customer education events. The TAS must work in accordance with government regulations, FDA and OSHA; works in accordance with the client Quality System, including adherence to all applicable training requirements and enforcement of all company safety guidelines. Effectively use the appropriate the client communication tools. The TAS must maintain a valid driver’s license and maintain a good driving record as outlined in the client policy. Knowledge & Education BS/BA in related discipline or equivalent combination of education and experience. Medical Technology certification preferred. Requires 2-5 years experience in related field required. Must have excellent interpersonal and communication skills (oral, written) for success in this position. Must be able to work independently and posses some basic knowledge in IT. Be able to have a basic understanding of statistical analysis. Must also possess an excellent team and customer service orientation, as well as problem solving, time management and computer proficiency skills. Be able to have a basic understanding of statistical analysis and computer proficiency skills. looking for candidates that are certified Medical Technologist with MT(ASCP) or CLS certification Note : M-F, 8-5 VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.