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Sunrun Associate Desktop Support Representative in Denver, Colorado

Overview:

Sunrun is the nation’s leading residential solar provider, serving over 500,000 customers. Our mission is to create a planet run by the sun. The Technology Service Desk serves as the single point of contact for employee IT support needs. Providing extraordinary customer service with a focus on ensuring the success of Sunrunners all across the organization. The Service Desk Technician will provide support of internal systems, hardware and applications while coordinating with internal support teams to minimize disruptions to business operations. The ideal candidate embodies Sunrun’s values of Integrity, Courage, Passion, Curiosity, Impact and being Human Centered.

Responsibilities:

  • Provide front line technical support to employees via calls, chat, email, and remote support

  • Utilize technical skills, historical records, knowledge articles, and tools to diagnose, prioritize and solve issues

  • Perform analysis and triage of technology issues including data collection, and ticket routing to Tier 2 support teams

  • Fulfill Service Requests in accordance with established guidelines and Service Level Agreements

  • Keeps ownership of incidents, ensuring timely entry, updating, and closure of all tickets and issues

  • Communicate directly and effectively with a large and diverse audience

  • Clearly document issue and work done

  • Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees

  • Ensure compliance with established security policies to protect and control company systems and data

  • Know the latest technology trends and developments to provide creative and efficient solutions

Qualifications:

  • Intermediate knowledge of Windows 10 Operating Systems and built-in applications

  • Fundamental knowledge of iOS Mobile devices and applications

  • Some experience with Microsoft Active Directory/GPO and Networking Protocols (DHCP, DNS, etc.)

  • Foundational understanding of cyber security fundamentals

  • Basic understanding of conferencing audio/visual solutions and VOIP technologies

  • A desire to learn new technologies and grow their technical skill set

  • Ability to work independently, analyze problems, and make decisions with minimal management intervention

  • Strong analytical skills with the ability to anticipate potential obstacles and develop contingency plans

  • A+ Certification

  • Basic knowledge of ChromeOS and MacOS

  • Experience providing remote support via phone and chat

  • Experience with Single Sign-On systems

  • Basic knowledge of Google Workspace in a corporate environment

  • Be able to remain in a seated position for more than 50 percent of the workday

  • Ability to operate a computer keyboard and other office equipment

  • Have adequate visual and hearing acuity to ensure accuracy of the work assigned

    Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

    We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

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