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HCL America Inc. Associate in Denver, Colorado

AssociateColorado2.5-5 YearsUSASR NumberHCLI/HCLI/2020/1367375Job Description (Posting).L3 Technical Support technician providing technical support/break fix toOperations on desktop related problems Provides leadership by projecting apositive attitude, and providing learning incentives Provides staff supportfor administrative tasks and projects relative to the Desktop, Wide AreaNetwork, Local Area Network and Telephone functions Ensures that daily,weekly, and monthly statistics, status reports, and graphical reportingaids are completed and continually modified to meet the customer needsProvides leadership by projecting a positive attitude, and providinglearning incentives Accurately communicates pertinent information. Assists inthe development and implementation of quality improvement programs forassigned regions Performs duties in a cost-effective manner to avoid waste ofresources without jeopardizing quality of care and service Maintainscompetency and enhances professional growth and development through continuingeducation and conferences Serves as the around-the-clock contact for allrelated support issues, providing advanced first level technology supportAccountable for meeting systems infrastructure or operational Service LevelAgreements established by client Remains on-call during off-peak hours torespond to support service issues Performs other duties and responsibilitiesas assigned by supervisors Experience working in a team-oriented,collaborative environment. Excellent customer service, written and oralskills. Self-motivated and goal driven, with the ability to multitask and toeffectively prioritize and execute tasks in a fast-paced environment.Knowledge of Windows Desktop applications; various operating systems such asWindows 7 and 8; Windows 10 as well as Server 2008 R2 and Server 2012R2 area plus. Knowledge of software applications and basic hardware for the PCPrinciples and terminology of networking on the Layer 1 and 2 side Knowledgeand demonstrated expertise with the management and support of Microsoft ActiveDirectory Domains. Knowledge and demonstrated expertise with the managementand support of Microsoft Office, Office 365, and common productivityapplications. Awareness of commonly used Microsoft products and servicesAbility to coordinate multiple tasks, status actions items, respond tochanging priorities, and react to short deadlines. Creating and maintaininguser self-help documentation, technical documentation and proceduraldocumentation. Knowledge of Anti-Virus applications such as Symantec Knowledgeof wireless networking components and terminology; Familiarity with Cisco,Sonicwall, or Xirrus Wireless Networks are a plus (1.) To providesupport for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volumeand time (3.) To adhere to quality standards, regulatory requirementsand company policies (4.) Work on value adding activities such Knowledge baseQualificationAssociate of science, B Tech, B.E, B-TechSkill (Primary)DWP-FSS-Desk Side ServicesEntityINFRANo. of Positions1Employee GroupContractAuto req ID752873BRCityDenverHCL America, Inc. is proud to be an equal opportunity employer and givesconsideration for employment to qualified applicants without regard to race,color, religion, sex, sexual orientation, gender identity, nationalorigin, disability or protected veteran status

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