Salesforce.com, Inc Business Architect in Denver, Colorado
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Principal Business Architect
What if you were empowered to solve the most complex business problems that Fortune 500 companies face today? What if you could work for a company that believes that top line growth is as important as giving back to the community? What if you could collaborate with teams of talented and passionate individuals to craft innovative solutions and transformational strategies that are based on proven business process best practices? … Sounds like fiction, you say? Absolutely not! Join our team by applying for the Pre-Sales Business Architect role.
A Business Architect is a customer-facing expert with unparalleled business acumen. The Business Architect supports sales teams in developing Salesforce value propositions that align with our customers’ business strategies on digital transformation. The Business Architect is a subject matter expert in business strategy development, business architecture and process architecture. The Business Architect educates Salesforce customers on best-in-class CRM business processes, guides customers on how they can evolve their business capabilities and articulates how these business processes can be enabled on Salesforce solutions. Business Architects are expected to have influencing skills and proven consultative approaches to engage with customers and define their transformation journey along with steps to get there.
Here is a list that highlights a Business Architect's day job:
Guide customers on CRM process best practices for specific CRM domains such as lead to opportunity management, opportunity to quote and quote to cash
Provide strategies for M&A scenarios to help customers implement a common set of CRM best practices.
Develop recommendations for operational roles and responsibilities to drive process adoption.
Guide customers to adopt a product owner mindset to drive agile delivery of solutions including best practices for aligning multiple parts of the organization such as the PMO and LOB leaders.
Provide best practices for establishing strong governance frameworks (e.g. data governance, data stewardship, etc.)
Collaborate with customers and system integrators to understand current state processes and provide best practice future state process maps. Define how future state process maps can be enabled with Salesforce solutions either by existing products or in partnership with product teams for new product introductions
Engage stakeholders to take action; serves as a source of expert advice, influence change; frame information in a broader organizational context
Provide customer's business and IT leadership with actionable deliverables that inform investment decisions
Act as a credible voice in CXO meetings that guides decision-making using prior extensive expertise of digital innovation, business process consulting and change management best practices
Partner with Salesforce subject matter experts to influence which Salesforce and third-party technologies to leverage in customer's technology landscape based upon product knowledge and industry experience
Provide reliable and trusted -data rich- points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation
Actively engage with account executives and solution engineers to identify opportunities for customer-facing business architecture engagements. Continuously promote and communicate the value of Business Architecture both within the solution engineering community, as well as within the broader sales and customer success organizations.
Participate in all appropriate product/sales training, certifications, educational sessions and industry summits to acquire and maintain the knowledge necessary to be effective in the position.
Share engagement experience with internal audiences and enrich collective IP. Conduct architecture workshops and other enablement sessions.
Travel to customer engagements (around 30% of the month). This position may be assigned to support one or more geographies and account teams.
In summary, assist the customer in business planning and strategy by focusing on business capabilities and maturity. Identify key best practice business processes aligned to strategic priorities, define the business operational roles to enable the processes and capabilities. Subsequently define prioritization and sequencing of the transformation by proposing a strategic roadmap and lead key discussions around change programs from a business perspective.
This role will be aligned to the Commercial business segment. The Commercial business segment consists of Salesforce customers and prospects across numerous industries including Manufacturing, Law Firms, High Tech, Software Companies, etc. These customers are typically in digital optimization or digital transformation phases. Salesforce typically has alignment with key customer C-level executives to partner on digital transformation engagements.
• A trusted advisor to customer LOB executives and their teams as they look to enabling world class processes to support their digital transformation
• A true asset to Salesforce due to broad and deep knowledge of business capability and business process best practices to drive digital transformation.
Management Information Systems or MBA or equivalent
8+ years experience in business process design and implementation and business consulting
8+ years experience with CRM solutions
5+ Experience with Salesforce solutions such as Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud
2-3 years in a pre-sales role or customer-facing consultative role
Experience with a variety of business models with broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
Ability to produce, evangelize, and drive business and process architecture concepts, roadmaps, principles, and strategies.
Familiarity with Business Architecture concepts and practices (e.g. capability maps, maturity models, mapping of capabilities to processes and KPIs) and business process design methods.
Knowledge of business process automation, user experience and workflows
Excellent situational awareness; Must be comfortable in dynamic customer environments
Articulate and balanced in demeanor with crisp written and verbal communication skills. Demonstrated ability to document, communicate, and influence at all levels
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience
Strong teamwork and facilitation skills with the ability to balance conversations within groups and offer suggestions and improvements to processes
Familiar with APQC process frameworks
Familiar with design thinking principles
Familiar with Industry or vertical solutions
Understanding of software delivery processes and methodologies (i.e. waterfall, agile, hybrid)
Experience with and exposure to architectural frameworks such as TOGAF, Zachman, etc.
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