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Salesforce.com, Inc Business Architect in Denver, Colorado

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

Principal Business Architect

What if you were empowered to solve the most complex business problems that Fortune 500 companies face today? What if you could work for a company that believes that top line growth is as important as giving back to the community? What if you could collaborate with teams of talented and passionate individuals to craft innovative solutions and transformational strategies that are based on proven business process best practices? … Sounds like fiction, you say? Absolutely not! Join our team by applying for the Pre-Sales Business Architect role.

A Business Architect is a customer-facing expert with unparalleled business acumen. The Business Architect supports sales teams in developing Salesforce value propositions that align with our customers’ business strategies on digital transformation. The Business Architect is a subject matter expert in business strategy development, business architecture and process architecture. The Business Architect educates Salesforce customers on best-in-class CRM business processes, guides customers on how they can evolve their business capabilities and articulates how these business processes can be enabled on Salesforce solutions. Business Architects are expected to have influencing skills and proven consultative approaches to engage with customers and define their transformation journey along with steps to get there.

Here is a list that highlights a Business Architect's day job:

  • Guide customers on CRM process best practices for specific CRM domains such as lead to opportunity management, opportunity to quote and quote to cash

  • Provide strategies for M&A scenarios to help customers implement a common set of CRM best practices.

  • Develop recommendations for operational roles and responsibilities to drive process adoption.

  • Guide customers to adopt a product owner mindset to drive agile delivery of solutions including best practices for aligning multiple parts of the organization such as the PMO and LOB leaders.

  • Provide best practices for establishing strong governance frameworks (e.g. data governance, data stewardship, etc.)

  • Collaborate with customers and system integrators to understand current state processes and provide best practice future state process maps. Define how future state process maps can be enabled with Salesforce solutions either by existing products or in partnership with product teams for new product introductions

  • Engage stakeholders to take action; serves as a source of expert advice, influence change; frame information in a broader organizational context

  • Provide customer's business and IT leadership with actionable deliverables that inform investment decisions

  • Act as a credible voice in CXO meetings that guides decision-making using prior extensive expertise of digital innovation, business process consulting and change management best practices

  • Partner with Salesforce subject matter experts to influence which Salesforce and third-party technologies to leverage in customer's technology landscape based upon product knowledge and industry experience

  • Provide reliable and trusted -data rich- points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation

  • Actively engage with account executives and solution engineers to identify opportunities for customer-facing business architecture engagements. Continuously promote and communicate the value of Business Architecture both within the solution engineering community, as well as within the broader sales and customer success organizations.

  • Participate in all appropriate product/sales training, certifications, educational sessions and industry summits to acquire and maintain the knowledge necessary to be effective in the position.

  • Share engagement experience with internal audiences and enrich collective IP. Conduct architecture workshops and other enablement sessions.

  • Travel to customer engagements (around 30% of the month). This position may be assigned to support one or more geographies and account teams.

  • In summary, assist the customer in business planning and strategy by focusing on business capabilities and maturity. Identify key best practice business processes aligned to strategic priorities, define the business operational roles to enable the processes and capabilities. Subsequently define prioritization and sequencing of the transformation by proposing a strategic roadmap and lead key discussions around change programs from a business perspective.

This role will be aligned to the Commercial business segment. The Commercial business segment consists of Salesforce customers and prospects across numerous industries including Manufacturing, Law Firms, High Tech, Software Companies, etc. These customers are typically in digital optimization or digital transformation phases. Salesforce typically has alignment with key customer C-level executives to partner on digital transformation engagements.

Your Impact

• A trusted advisor to customer LOB executives and their teams as they look to enabling world class processes to support their digital transformation

• A true asset to Salesforce due to broad and deep knowledge of business capability and business process best practices to drive digital transformation.

Minimum Qualifications

  • Management Information Systems or MBA or equivalent

  • 8+ years experience in business process design and implementation and business consulting

  • 8+ years experience with CRM solutions

  • 5+ Experience with Salesforce solutions such as Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud

  • 2-3 years in a pre-sales role or customer-facing consultative role

  • Experience with a variety of business models with broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance

  • Ability to produce, evangelize, and drive business and process architecture concepts, roadmaps, principles, and strategies.

  • Familiarity with Business Architecture concepts and practices (e.g. capability maps, maturity models, mapping of capabilities to processes and KPIs) and business process design methods.

  • Knowledge of business process automation, user experience and workflows

  • Excellent situational awareness; Must be comfortable in dynamic customer environments

  • Articulate and balanced in demeanor with crisp written and verbal communication skills. Demonstrated ability to document, communicate, and influence at all levels

  • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog

  • Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience

  • Strong teamwork and facilitation skills with the ability to balance conversations within groups and offer suggestions and improvements to processes

Preferred Qualifications

  • Familiar with APQC process frameworks

  • Familiar with design thinking principles

  • Familiar with Industry or vertical solutions

  • Understanding of software delivery processes and methodologies (i.e. waterfall, agile, hybrid)

  • Experience with and exposure to architectural frameworks such as TOGAF, Zachman, etc.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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