Cigna Business Project Lead Analyst (TUE-SAT; 6a - 2p) in Denver, Colorado
Job Summary: Responsible for working on a production support team as a Business Project IT Specialist in a role supporting a variety of macros and processes utilized by a claim edit application in a dynamic and fast paced environment. Will work closely with a team of users ensuring the functionality and reliability of the application tool they rely on daily to identify claim savings.Those successful in the role have a varied background and can perform support of macros, monitoring and user communications (as well as additional tasks).
Roles and Responsibilities
Strong analytical skills
Proficient with Macros, triaging, analyzing and issue resolution assessment
Monitoring, ticket triaging and completion.
Maintain domain expertise on system supported, and participate in day-to-day operations of the systems.
Establish, maintain and follow necessary processes and procedures for operational support of designated applications.
Remove obstacles and barriers to allow completion of tasks and escalation as appropriate.
Strong oral and written communication skills
Flexibility and experience working as Individual Contributor and as member of a Team
Close collaboration with team members to successfully manage day to day support of applications under the team’s purview.
Assists in managing the production support of the application’s User Interface, backend data and all associated reports and database jobs.
Participates and sometimes leads efforts to find efficiencies and improve day to day proactive monitoring of applications and associated processes.
Shares knowledge and experience to contribute to growth of overall team capabilities
Participates in the deployment, change, configuration, management, administration and maintenance of deployment process and systems
Focuses on customer satisfaction
In-depth knowledge and experience with macros
Experience with database, batch components and website
2+ years working with macros
Excellent troubleshooting, analysis, and problem-solving abilities
Strong focus on delivering superior customer service required
Strong verbal and written communication with the ability to work with staff and business required
Willingness to learn our business domain required
General understanding of Healthcare industry
General knowledge of claims
Experience working in a waterfall and agile environment
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.