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DXC Technology Call Center Manager in Denver, Colorado

Job Description:

Responsibilities:

• Direct supervision of hourly production employees and team leaders. Monitor work performance, maintain appropriate records, prepare and conduct performance evaluations.

• Address all performance related issues both timely and effectively.

• Support and participate in continuous improvement activities

• Work closely with team leaders to ensure their development and that they have all the necessary tools to complete their job.

• Provides actionable data to various internal support groups as needed.

• Recommends or initiates personnel actions such as promotions, transfers, discharges and disciplinary measures.

• Maintains time and attendance records as well as personnel files and performance records

• Research, troubleshoot problems, and corrective actions to allow continuous improvement.

• Perform other assignments as required

Required Qualifications:

• 3 -5 years Call Center Experience

• Knowledge of Avaya, CTMS, CTN’s, Microsoft Excel, Outlook, and Teams

• Excellent verbal, written and interpersonal communication skills

• Outstanding customer service skills and dedication to providing exceptional customer care

• Must be self-motivator and self-starter

• Focus on quality and customer service

• Exceptional listening and analytical skills

• Solid time management skills

• Must be able to effectively deal with people at all levels inside and outside of the Company

• Ability to multitask and successfully operate in a fast paced, team environment

• Must adapt well to change and successfully set and adjust priorities as needed

• Must be proficient with Microsoft Office (intermediate Word, basic Excel)

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and experience

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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