Granicus Customer Support Representative in Denver, Colorado

Customer Support Representative Denver, CO Job DescriptionOur team works in the heart of the technology team with complete access to thecompany's product experts and technical resources. We have a positive workenvironment and our support representatives typically grow and progress intonew roles within the company.Come use our state-of-the art technology tools and your unique problem-solvingskills to help our customers maximize their use of Granicus' suite ofproducts.What you get to do:Own the customer experience as you provide quality product and technicalsolutions to help customers realize their goals utilizing our products andservicesDevelop, demonstrate and maintain technical skills to troubleshoot issues,create test scenarios and investigate software issues based on customerproduct useMaintain and develop expert product knowledge for various Granicus productsSeamlessly manage customer request tickets to meet Service Level Agreements(SLAs)Foster teamwork and collaboration across all teams to continually innovateproduct and enhance efficiencyContribute to 24/7/365 on-call supportBe part of a fast-growing,positive company that contributes to helping more people live better lives Skills & RequirementsWho you are:Excellent customer service skills - the ability to communicate clearly andconcisely while also empathetic, accurate, compassionate, resourcefuland conscientiousProven analytical, technical and problem-solving skillsThe ability to evaluate, troubleshoot and follow-up on customer issues;replicate and document issues for further escalationThe ability to be organized, professional and (hopefully) quick-wittedComfortable in a fast-paced environment, able to manage multiple projects ontight deadlinesPositive attitude and a flexible approachA passion for software and technologyIdeal candidates also have experience with:HTML, CSS, Photoshop and Digital DesignTroubleshooting applications/server hardware/networks/Windows 2008/2012 OSDigital communicationsAudio/Video background.Software as a Service (SaaS) support experienceUsing help desk software ( or other CRM platform preferred)Jira or another software engineering workflow applicationGovDelivery is committed to providing equal employment opportunities withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, disability or veteran status.