City and County of Denver Denver 9-1-1 Emergency Communications Technician in Denver, Colorado

Denver 9-1-1 Emergency Communications Technician

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Denver 9-1-1 Emergency Communications Technician

Salary

$20.20 - $29.49 Hourly

Location

80206, CO

Job Type

Unlimited Regular

Department

911 Emergency Communications

Job Number

CN2517 18310

Closing

9/6/2018 11:59 PM Mountain

  • Description

  • Benefits

  • Questions

About Us

THIS POSITION REQUIRES AN EXAM PLEASE READ BELOW IN "ABOUT THE PROCESS" SECTION TO REGISTER FOR AND TAKE THE EXAM

The secret is out: Denver is the nation's top place to live, work, and play. Being the best place to live isn't easy; maintaining such a reputation means we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future. When you join us, you will employ your unique skills to do important and meaningful work critical to the success of both your organization and the city as a whole. Be a part of the city that you love. #WhereDenverWorks­­

Denver's 9-1-1 Emergency Communications Agency is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire and paramedic resources. The 9-1-1 team works in partnership with Denver Police, Denver Fire and Denver Health Paramedics to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver.

A 9-1-1 Emergency Communications Technician is a call taking position that provides emergency and non-emergency telephone and text assistance to individuals who are calling or texting Denver 9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone.

Technicians process a high volume of calls and texts, gathering information rapidly and entering it into the Computer Aided Dispatch (CAD) system accurately. Technicians also assess the priority for Police, Fire and/or Emergency Medical Services using exceptional listening, interviewing and problem-solving skills while adhering to established procedures.

About Our Job

  • This position is an essential personnel position and performs full performance emergency and non-emergency telephone assistance to individuals who are calling or texting Denver-9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone.

  • Processes a high volume of phone calls and texts for the Police, Fire and Emergency Paramedic Departments under stressful and demanding emergency situations using the center's computerized telephone system.

  • Determines the Police, Fire, Medical or multi-discipline nature of the call, and if medical attention is required, immediately begins using Emergency Medical Dispatch methods over the phone.

  • Gathers information and rapidly/accurately enters it into the Computer Aided Dispatch (CAD) system.

  • Works independently in interviewing the caller to accurately assess the urgency of the incident and the proper response required by Fire, Police and/or Emergency Medical Services (EMS).

The Denver 9-1-1 Emergency Communications Agency is a 24 hour, seven day a week operation, therefore, applicants must be willing to work the following:

  • 8 or 12 hour shift work

  • day, swing or graveyard

  • weekends

  • holidays

  • overtime on short notice

  • Shift Incentive Differential:

  • Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay.

  • Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay.

The following are promotional opportunities within the agency after you've been in your current role for one year:

  • 9-1-1 Dispatch Support Specialist - $21.59 - $31.52

  • Lead Emergency Communications Technician – $21.12 – $30.84

  • Police Dispatcher - $24.13 - $35.23

  • Police Lead Dispatcher – $25.23 - $36.84

  • Emergency Communication Supervisor – $53.694 - $85,910

About You

The ideal candidate will have:

  • Ability to think quickly

  • Ability to work under stressful conditions

  • Ability to use critical thinking skills to make quick decisions

  • Clear speech

  • Hearing accuracy

  • Ability to listen carefully

  • Visual acuity

  • Ability to deal with the public and user agencies

  • Ability to remember oral and written instructions

  • Ability to write clearly and spell correctly

  • Developed typing skills or keyboard familiarity

  • Ability to interface with the computer

  • Ability to type and talk simultaneously

  • Ability to remain calm while dealing with frightened, hysterical or angry callers

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Graduation from high school or possession of a GED Certificate and two years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines, and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.

Possession of CPR Certification prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch (NAED) during the employment.

Possession of EMD Certification issued by NAED prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch.

Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take a test and pass every two years to maintain certification.

About Everything Else

About the Process:

Below are the following steps in chronological order that will take place throughout the hiring process. You must pass each step-in order to move forward.

  • Step 1: Complete your application.

  • Step 2: Minimum qualification review.

  • Step 2: SHL typing test.

  • Step 3: Personal History Packet (PHP) – Must be returned within 5 days of receiving the packet.

  • Step 4: Agency Review.

  • Step 5: Written (computer) assessment Go to www.nationaltestingnetwork.com and sign up for the ECOMM test. National Testing Network (NTN) offers a variety of testing locations and times, including evenings and weekends. For a step by step guide on how to register click here. For more information about the ECOMM go to www.nationaltestingnetwork.com and review the Candidate FAQs.

  • Step 6: NCIC/CCIC check/review.

  • Step 7: Suitability assessment.

  • Step 8: Background conducted with investigator.

  • Step 9: Agency review.

  • Step 10: Panel interview.

  • Step 11: Conditional Offer.

  • Step 12: Post conditional testing

  • Post Psychological Testing

  • Drug Screen

  • Step 13: Final official appointment letter into Academy.

Hiring Range: $20.20/hr.

Pre-employment Screening: An offer of employment is contingent on the verification of credentials and other information required by law and City and County of Denver policies, including the successful completion of a background check. Candidates must pass a criminal background check and other verifications required for the position which may include, but are not limited to, employment and/or education verification, motor vehicle record check, drug test, and/or physical. The existence of a conviction does not automatically disqualify an individual from employment except where federal or state law or regulations prohibit employment of an individual with certain convictions. For more information about the selection and employment screening process, click here.

Probationary Period: This position may require the selected candidate to complete at least a nine-month probationary period prior to attaining career status with the City & County of Denver. For more information about the probationary period, click here.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

Recruiter: TA

#ZR

To view the City and County of Denver's robust benefit package that only a multiple-industry employer can offer click the link below.

www.DenverGov.org/Benefits