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Optum Enterprise Storage and Data Protection Engineer in Denver, Colorado

General Position Summary:

The Storage Engineer position is responsible for planning, designing, and hands on implementation, maintenance, automation, and repair of a various shared storage devices, fibre channel switches and backup technologies. Provides high level escalation engineering support and roadmap ownership for enterprise components and environment architectures.

This is a multifaceted position, being responsible for the demanding up-time of corporate and production SAN/NAS/Backup technologies and how they interact with other technologies. This position will work with other IT teams and all consumers of IT services to resolve any issues affecting service availability and responsiveness of the various SANs and other shared storage and backup technologies.

Essential Functions/Responsibilities:

  • Partner with the Infrastructure Architecture, Development and Operations teams for designing and supporting shared storage technologies from IBM, Dell/EMC, NetApp, Pure storage, HP, Cohesity, Nutanix and other storage and backup technologies during all phases of systems lifecycle to define, implement and support proof of concept, design, configuration, automation, testing, migration phases, triage incidents to resolution and mentoring of other teammates

  • Provide support in problem management/resolution and engage in recommending/submitting/implementing proactive change requests to prevent problems from occurring based on trending analysis and business needs.

  • Participate in full ITIL-based methodology for Change Control, Problem Management, Service Management, and Capacity Management.

  • Assists in mentoring of team members relating to the job function and demonstrate leadership through technical knowledge, interpersonal skills, business knowledge, organizational skills and professionalism

  • Design and develop operational procedures for the Shared Storage and backup infrastructure for team members

Secondary Functions:

  • Play critical role in problem management/resolution when faults occur and engage in recommending/submitting/implementing proactive change requests to prevent problems from occurring based on trending analysis and business needs.

  • Familiar with HIPPA and SOX compliance rules. Perform other relevant job duties as assigned. Healthcare data security and privacy background is a plus (HIPPA, PCI, SOX).

Job Scope:

Job involves a high degree of complexity. Duties are performed using generally established policies and procedures and deviations from the norm are typically approved by leaders. Work is checked or verified visually and/or by results. Decisions are made within established departmental guidelines. Position has high visibility due to directly impacting teams and business workflow, service delivery and relationships with teams.

Supervisory Responsibility:

None

Specific Job Skills and Experience:

  • 7+ years of experience with enterprise storage and/or backup infrastructure support or combination of relevant experience and education

  • Certifications or training in storage and backup technologies is a plus.

  • Experience in capacity planning and performance tuning in a large enterprise environment.

  • Experience with various enterprise backup solutions.

  • Proven leadership and mentoring skills in a senior position.

  • Demonstrate a strong knowledge in shared storage technologies from IBM, Dell/EMC, NetApp, Pure storage, HP, Cohesity, Nutanix and other storage and backup technologies

  • Demonstrate a strong knowledge in Microsoft Windows Server administration including Active Directory, Group Policies, DNS and DHCP

  • Knowledge administrating Linux platforms is a plus

  • Strong knowledge managing and working in a highly virtualized x86 environment is a must.

  • Knowledge of database concepts, specifically with SQL Server

  • Familiar with fundamental systems engineering concepts. In-depth knowledge of network services, such as IP, ARP, TCP, UDP, DHCP, DNS, FTP, NTP, SNMP, etc.

  • Ability to work within a group setting as well as independently.

  • Demonstrated ability to establish priorities, set objectives and meet them with minimal supervision

  • Demonstrated ability to analyze complex scenarios and use problem-solving skills to define and implement appropriate best practices.

  • Strong analytical, communication, management, and relationship skills.

  • Ability and desire to thrive in a very fast-paced, team-oriented environment.

  • Ability to meet tight deadlines and multi-task, while flawlessly executing on projects in a fast-paced environment.

  • Strong attention to detail and organizational skills.

  • Excellent oral and written communication skills with the ability to communicate technical information to technical and non-technical personnel.

  • Be able to anticipate issues and challenges, bring strong problem resolution skills to define resolution plans and implement

  • Not satisfied with the status quo.

  • Plan, coordinate and implement changes by following the IT change process

Education:

Bachelor’s degree or equivalent experience and educational combination.

Job Conditions:

  • Job hours may exceed 40hr work week in the event of project deadlines or outages

  • May require some travel to other regions

  • Moderate to high job pressure may occur in relation to quick turnarounds for some projects or daily activity

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