Perspecta Field Hardware Repair/Support Technician - Senior in Denver, Colorado
day at Perspecta, we enable hundreds of thousands of people to take on our
nation’s most important work. We’re a company founded on a diverse set of
capabilities and skills, bound together by a single promise: we never stop
solving our nation’s most complex challenges. Our team of engineers,
analysts, developers, investigators, integrators and architects work tirelessly
to create innovative solutions. We continually push ourselves—to respond,
to adapt, to go further. To look ahead to the changing landscape and
develop new and innovative ways to serve our customers.
works with U.S. government customers in defense, intelligence, civilian, health
care, and state and local markets. Our high-caliber employees are rewarded in
many ways—not only through competitive salaries and benefits packages, but the
opportunity to create a meaningful impact in jobs and on projects that
talented and robust workforce—14,000 strong—stands ready to welcome you to the
team. Let’s make an impact together.
Perspecta is an AA/EEO Employer -
Minorities/Women/Veterans/Disabled and other protected categoriesCandidate will maintain and service critical
on-site hardware, storage and network platforms in a 24/7 shift worker
environment at a customer site in Aurora CO. Successful candidate will be
required to travel TDY to remote customer site in Harrogate England at least
50%, but no more than 75% of the time.
Candidate will be required to work a rotating
shift providing tier 2 and 3 hardware and firmware technical support services.
Candidate will troubleshoot, repair, and test computer workstations, servers
and peripherals. Work includes installation, moves, removal and sanitization of
monitors, workstations, printers, servers, storage devices and network devices.
Candidate will provide more complex support for
issues that are not resolved at initial response support level according to
established procedures. This support includes the detailed tracking of
incident/service request from receipt through closure using a COTS Ticket
Tracking System, including consumed parts.
Minimum 3 years’ experience.
Associate’s degree or vocational certificate, experience considered in lieu of degree.
Excellent troubleshooting and problem solving skills.
Good communication skills; shows tact effective listening skills and follow through.
Proficient Field Technical Support skillset.
Detail oriented and organized; able to understand information systems and ensure accuracy of work.
Knowledge of high availability system environments.
Basic knowledge of change management process.
participate in on-site account support meetings both internal and external.
Preference given to candidates with:
CompTIA A or similar certification.
Bachelor’s or Associate’s degree in Computer Science related field.
Experience with support of full range of HPE hardware system platforms.
Microsoft Office (Outlook, Excel, Word& PowerPoint) proficiency.
Travel- 50% to Harrogate UK.
Certification- Current DOD 8570 IAT Level II certification.
Lifting- Must be able to lift heavy materials (50 pounds).
Clearance-Current SSBI with adjudicated polygraph and the ability to maintain the same.
Primary Location: United States-Colorado-Denver
Travel Yes, 50 % of the Time
EEO Tagline Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories
Req ID: 1686312