Randstad Help Desk/Desktop Support in Denver, Colorado

Help Desk/Desktop Support

job details:

  • location:Denver, CO

  • date posted:Friday, December 21, 2018

  • job type:Permanent

  • industry:Professional, Scientific, and Technical Services

  • reference:662395

job description

Help Desk/Desktop Support

job summary:

Delivers basic levels of service for the proper operations and service of Windows desktop applications, equipment, and technical functions in areas of responsibility. Provides assistance for day-to-day floor operations including the completion of necessary trouble tickets, report submissions and resolving technology issues. Performs installations and repair service as needed.

location: Denver, Colorado

job type: Permanent

work hours: 9 to 5

education: Bachelors

responsibilities:

Additional Essential Job Duties:

  • Assists with the evaluation hardware and software

  • Participates in projects and increases knowledge of current technologies.

  • Documents all equipment installations; provide technical documentation and training to end-users.

  • Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the desktop environment.

  • Delivers a high level of customer service, pays attention to detail, works under pressure and prioritize technical versus non-technical issues.

  • Achieves stated Service Level Agreements and deliverance goals as assigned from the supervisor.

  • Communicates basic technical concepts both in a written and oral manner.

  • Develops and maintains strong expertise in policies and procedures.

  • Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)

  • Win 7 & 10 experience

qualifications:

  • Knowledge of SCCM for reimaging a plus

  • O365 a plus

skills: Certification:

  • MCDST Certification preferred

  • A+ Certification preferred

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.