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Origami Risk Helpdesk Specialist/Technical Support in Denver, Colorado

Making a Difference As a Help Desk/Colleague Support Specialist you will support the day to day systems operations duties implementing, monitoring, fixing information systems and providing support for the organization’s local and remote end users. You will provide first tier support for operations infrastructure, business information systems, and help desk related issues. Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.   Key Responsibilities * Deploy and maintain operating system software and third party software utilities, systems and services within company operational guidelines. * Perform daily system monitoring, verifying the integrity, availability and performance of the infrastructure environment, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. * Identify, diagnose and correct issues related to the operating systems, software, utilities, AWS environment and ancillary services. * Address and resolve critical system issues on a 24X7 basis including notification, escalation and coordination across the organization. * Manage, address and complete support incident tickets and change requests within pre-defined service level agreements. * Regularly communicate status of incidents and requests with customers and key stakeholders as dictated by the severity and circumstances of the incident. * Maintain updated documentation of all in-progress and completed projects in appropriate systems as required by team management. * Create and maintain system documentation for organizational technologies, including installation, configuration, and appropriate troubleshooting steps.   Qualifications * 3+ years of help desk, tech support, or related end user IT support experience * Mac OS administration required * Basic Active Directory experience required * Familiarity with IT ticketing systems required * Familiar with Asset, Configuration and Patch Management * Experience with IT and Microsoft OS Security to include server hardening principles * Experience with VPN configuration and troubleshooting * Experience with Coding/Scripting, JIRA, and/or O365 administration a plus   Who We Are Origami Risk is an industry-leading provider of integrated SaaS solutions for the risk and insurance industry—from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver a full suite of risk management and insurance core system solutions from a single, secure, cloud-based platform. We have a singular focus on helping clients achieve their business objectives by developing, implementing, and supporting our technology solutions. Founded in 2009 by Risk Management Information System (RMIS) industry veterans, over the past decade Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the “Best Places to Work” and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).   SHD-IT-0011