Aimbridge Hospitality House Attendant-General in Denver, Colorado
The General House Attendant will provide guests with an effortless and memorable experience that lets them know they are valued and cared for. This role will be responsible for cleaning and maintaining the hotel primarily the guest rooms as assigned as well as other areas of the hotel including public spaces back of the house areas and outside spaces of the hotel.
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.
Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality
Ability to work in a fast-paced environment
Ability to perform job functions with attention to detail speed and accuracy
Ability to move perform frequent and repetitive movements including bending and stooping
Must be able to lift push and pull a moderate weight frequently
Ability to scrub and scour surfaces extending arms over head to perform cleaning tasks and work in confined spaces.
Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
Previous cleaning experience preferred
Must have the ability to work a varied schedule that may include early morning evening night and weekend shifts
Clean assigned guestrooms in accordance with company standards (changing bed linen cleaning bathrooms vacuuming dusting etc.)
Replenish amenities and supplies in assigned guestrooms
Stock and maintain Housekeeping cart
Report maintenance issues to Supervisor immediately
Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance
Ensure special requests are noted and fulfilled
Answer questions about the hotel the hotel-brand standards such as art travel and related topics as well as the unique characteristics of the hotel
Answer questions about local area attractions and things to do
Communicate with all departments regarding in house VIPs and any special requests/needs
Provide information regarding property events outlets amenities and directions and ascertain which services could enhance the guests’ stay
As required deliver guest newspapers messages packages amenities or other items requested by guests or team members
Store and retrieve luggage or packages for guests from the appropriate storage areas as needed.
Maintain presence during peak traffic periods
Interact with hotel associates in a professional manner assisting other departments with necessary information
Manage and resolve all guest complaints and compliments in a professional and courteous manner
Listen and respond to guest inquiries using a positive clear speaking voice
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Reimagined and thoughtfully designed, our all-suite hotel in Southeast Denver is a top choice for relocations, corporate housing, business travel and leisure visits. We offer suites in Englewood, CO, with fully equipped kitchens, roomy living areas with sleeper sofas, and free Wi-Fi. Take advantage of our updated closets with plenty of shelving space and our partnership with the Container Store. Guests enjoy complimentary hot breakfast in our spacious, newly updated breakfast room. Our Englewood, CO, hotel is also pet friendly and close to many city parks. Keep up with your exercise routine at our fitness center with seasonal outdoor pool. Located just off I-25, guests enjoy easy access to RTD Light Rail and top Denver destinations. Local partners include the University of Denver, National Jewish Health, Swedish Hospital, Porter Adventist Hospital, and Craig Hospital.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Job ID: 2020-15679
Street: 3699 S. Monaco Parkway