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IES Holdings, Inc. IT Technician in Denver, Colorado

Job TitleIT TechnicianJob ID2020-8737LocationsUS-CO-DenverTypeRegular Full-TimeDivisionIES CommunicationsLocation : LocationUS-CO-DenverJob Post Information* : Posted Date11/11/2020Job Post Information* : External Company NameIESJob Post Information* : External Company URLwww.ies-co.comLocation : Postal CodeLocation : AddressAdditional LocationsJob Post Information* : Post End DateTelecommute Job Summary: Under the direction of the IT Manager, the IT Technician will beresponsible for installation of Windows workstations with all requiredsoftware and printer setup. Duties will also include maintainingworkstations, tablets and provide help desk support to end users. General Job Duties and Responsibilities: * The Set-up desktop and laptop computers for employees of IES. * Set up tablets for employees of IES. * Provide first level telephone support and problem resolution. * Install and test necessary software and hardware. * Maintain daily performance of computer systems. * Clean up computers as needed as part of troubleshooting. * Follow up with customers to ensure issues have been resolved. * Assist with onboarding process of new employees. * Maintain records of assets in database format. * Provide remote IT support with remote control software. * Hardware supported will include: Dell and Cisco servers, Lenovo andDell desktops and laptops, HP printers, various copiers, Cisco networkequipment. Provides users with network, PC and software technical support. * Responds to needs and questions of users concerning their access ofnetwork resources. * Perform network troubleshooting to isolate and diagnose common networkproblems. * Ability to learn and obtain A+ certification within 6 months. * Assist with Server maintenance and deployment * Other responsibilities as assigned Physical and Mental Requirements: * Must be self-motivated, professional and positive in approach. * Ability to adapt to a changing environment. * Must promote the Company culture and mission to all employees,vendors, clients and business partners. * Must be able to act as the Company liaison for interface with customerrepresentative(s). * Must possess proven problem solving and critical thinking skills * Strong written and oral communication, interpersonal and customerservice skills * Ability to multi-task and be organized * Ability to work effectively both independently and on a team * Flexible in handling assignments and attention to detail. * Ability to lift and move computers, printers and servers. Education, Certification, License, and Skill Requirements: * Must possess at least a High School Diploma or GED equivalency(Associates Degree in IT Field preferred) * Technical certifications: MCP, A+ are beneficial * Understanding of networking operating systems, topologies,security, Ethernet, TCP/IP, DHCP, DNS, WINS and remote communications * Must have knowledge of Windows, network equipment, personalcomputers, and other IT hardware. * Must be proficient with Microsoft Office and Windows 7 * Must be able to manage multiple tasks/projects simultaneously andwork independently * Must meet Company minimum driving standards.EEO and Affirmative Action The IES policy on equal employment opportunity prohibits discriminationbased on race, color, religion, national origin, sex, age, genderidentity, sexual orientation, individuals with disabilities, protectedveterans, or any other protected status or characteristic. This policyapplies to recruiting, hiring, transfers, promotions, terminations,compensation, benefits, and all other terms and conditions ofemployment, and also states that retaliation against any employee who filesa complaint regarding possible violations of this policy will not betolerated. IES is also committed to taking affirmative steps to promote theemployment of minorities, women, individuals with dis