Datadog, Inc Lead Solutions Engineer in Denver, Colorado
The team: We are Datadog's in-house product experts. The Technical Solutions teamenables Datadog's worldwide growth by educating potential clients andensuring that existing customers are happy and successful. We share ourtechnical and product expertise with customers through ongoing technicalsupport, presentations, technical evaluations, and demos. TechnicalSolutions is a growing global team that collaborates globally to shareknowledge and continuously advance our technical skill set.The opportunity:Join a diverse team of traditional and non-traditional backgrounds, workingtogether to solve complex problems the right way. You will lead a teamimmersed in a startup-like environment where you will be challenged, butalso will immediately witness your contributions to Datadog.You will:Manage, develop, and mentor a fast-paced team of Solutions Engineers whorespond to client requests, reproduce and troubleshoot issues, and diveinto the 400+ integrations that Datadog works withEnsure successful onboarding of new Solutions EngineersHelp triage Solutions Engineering queues and work with Product and Engineeringon urgent mattersReview and help prioritize Solutions Engineering escalationsDispatch customer requests throughout the day as part of a queue rotationscheduleOversee demo training and assist in demo certificationAssist with incident response during outages/incidents, communicating withcustomers and providing our internal teams with info that we're gettingfirst-hand from those customersBuild out documentation and knowledge base articles for a variety oftechnologiesRequirements:Previous people management and/or mentorship experienceSelf-motivated, detail-attentive, and a desire to keep learning moreCritical thinker who defaults to a client-centric approachYou're a tinkerer with some programming experience and a basic knowledge ofLinuxBonus points:CS or Engineering majorsActive contribution to open-source projects (code, bug reports, etc.)and the Engineering Community (Meetups, etc.)Datadog is a monitoring service for hybrid cloud applications, assistingorganizations in improving agility, increasing efficiency, and providingend-to-end visibility across the application and organization. Thesecapabilities are provided on a SaaS-based data analytics platform that enablesDevOps and other teams to accelerate go-to-market efforts, ensureapplication uptime, and successfully complete digital transformationinitiative"At Datadog, diversity means making a conscious effort to reflect the manyexperiences and identities of the world outside, while treating each otherwith fairness and without bias. Inclusion is the choice we make every day tofoster an environment where people of all backgrounds not only belong, butexcel, so that together, as a company, we can succeed.Datadog is an Affirmative Action and Equal Opportunity Employer and is proudto offer equal employment opportunity to everyone regardless of race,color, ancestry, religion, sex, national origin, sexualorientation, age, citizenship, marital status, disability, genderidentity, veteran status, and more. We also consider qualified applicantsregardless of criminal histories, consistent with legal requirements."