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Builders FirstSource NOC Administrator I IT-Infrastructure and Netwrks in Denver, Colorado

NOC Administrator I IT-Infrastructure and Netwrks

Denver Admin Office - 7595 Technology Way (80237), 7595 E Technology Way, Denver, Colorado, United States of AmericaReq #17195

Monday, October 5, 2020

PURPOSE

Under general supervision,responsible for monitoring and technical support of the network, application, and telephony infrastructure including triage, isolation, ticketing, carrier/vendor management and corrective action systems in a 24-hour/7-day-per-week Network Operations Center (NOC).

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Performs day-to-day monitoring of IT infrastructure availability.

  • Monitors network environment through use of various tools to expedite resolution of potential and reported issues.

  • Manages repair efforts, drives resolutions and escalations with carriers/LECs.

  • Troubleshoots reported LAN and WAN issues at local and remote locations.

  • Audits monitoring platforms, hardware and circuit inventories for accuracy.

  • Triage for Service Desk escalations reporting service outages and slowness.

  • Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s degree in Computer Science or related field

  • Four (4) years of system administration, Telecom, NOC or related experience

  • Or equivalent combination of education and experience

COMPETENCIES

  • Knowledge of the OSI model.

  • Understand functions of devices such as routers, switches, firewalls, wireless access points, VOIP phones and servers.

  • Understands layer 2 switching concepts/technologies: MAC addresses, VLANs, Trunks, STP

  • Understands IP addressing, subnetting and ARP

  • Knowledge of routing protocols such as: OSPF, EIGRP, BGP

  • Knowledge of Telecom and ISP Handoff preferred

  • Knowledge of network discovery protocols: SNMP, Netflow, CDP and LLDP

  • Understands common network troubleshooting tools such as ping, traceroute, nslookup

  • Understanding of Quality-of-Service (QoS)

  • Knowledge of copper and fiber transport medias and their associated standards

  • Strong desire to learn new and emerging technologies

  • CCENT/CCNA/NETWORK+ – Or equivalent knowledge/experience

  • Ability to read and follow documents such as operating and maintenance instructions, and procedure manuals.

  • Competent and professional written and verbal communication skills.

  • Ability to plans and pace own work efficiency, and operate in a team atmosphere in order to meet daily, weekly, project, or team related productivity goals.

  • Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time

May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds

Other details

  • Job FamilyIT

  • Pay TypeSalary

  • Denver Admin Office - 7595 Technology Way (80237), 7595 E Technology Way, Denver, Colorado, United States of America

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