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Western Union Product Test Supervisor in Denver, Colorado

Product Test Supervisor – Denver, Colorado, USA

Do you aspire to raise the standard in customer service excellence? Would you like to work in an environment where your creative thinking is valued to improve operational performance? Join Western Union as a Supervisor, Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this highly detail-oriented position, you’ll play a critical role ensuring that the Account Payout Network delivers high-quality services to our customers through leadership within the Agile delivery teams to build and execute the testing of each release. In addition, you’ll also be establishing documentation and process strategies to ensure that proper communication on new services is delivered. You’ll also be making sure that service quality and support objectives are consistent with the strategic goals and standards for our Account Payout Network (APN) group. You will work hand in hand with Product Owners and scrum teams as well as cross-functionally to enhance service quality, ensure compliance with operating standards, and provide training to optimize service delivery and business growth.

Ideally, you’ll have a bachelor’s degree in engineering, CS or business and 4 years’ experience with consumer applications on web and mobile platforms. In addition, you’ll have 2+ years of experience as either a product owner, business analyst or product test person. You have also led product test teams in mobile and web technologies and UX. You also have very strong agile experience and have utilized that process when leading product test teams. PO certification is a plus! You are equally strong working independent, or communicating with various agile teams. You thrive working with details such as breaking down requirements into test cases, grooming and elaboration of stories, and you are able to train other folks on these.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

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