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iCIMS Professional Services Associate I in Denver, Colorado

Job Overview

Are you a highly organized and driven individual? Are you passionate about project management? Then the Professional Services Associate opportunity might be for you! In this role, you will help to support the Professional Services leaders and departments with various internal and customer-focused responsibilities. If you have strong time management and communication skills, apply today! The Professional Services Coordinator will report to a Manager, Professional Services.

About Us

iCIMS is the talent cloud company that empowers organizations to attract, engage, hire, and advance the right talent that builds a diverse, winning workforce.

With an award-winning culture and multiple locations across the U.S. and worldwide, we foster and maintain an inclusive, inspirational, and innovative work environment. Together, we deliver technology that supports more than 4,000 contracted customers and a workforce of 30 million. As an organization, we are committed to our consistent growth, and we have a wide range of opportunities for career advancement. Come grow with us—apply today!

Responsibilities

  • Communicates with Sales representatives to gather customer and project information

  • Triages project queue via Salesforce to ensure all information is populated and preparing for assignment

  • Communicates with customers to introduce project resources and/or request additional information regarding their upcoming project

  • Runs and prepares reports and manages dashboards within Salesforce and Excel for management review on metrics and resource allocation

  • Manages Tasks within Salesforce and supports team on inputting tickets, gathering information

  • Basic document creation, editing and formatting regarding Statements of Work and Project Plans

  • Manages various Outlook mailboxes to communicate with customers and vendors

  • Assists project resources regarding customer project work (updating branding, creating forms, configuring settings within a customer’s platform, setting up features, testing, etc)

  • Conducts activation duties for products like TextRecruit, working closely with customer resources to ensure understanding of product

  • Manages the Professional Services Sharepoint site by loading documents and performing QA

  • Works closely with management on departmental projects, including managing Partner activities as needed

  • Consistently ensures that business is conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and core competencies

Qualifications

  • Highly organized and detail oriented

  • Demonstrated ability to multitask and prioritize in a constantly changing and fast paced environment

  • Demonstrated commitment to customer service

  • Excellent verbal, written, and interpersonal communication skills

  • Outstanding follow-up, organization and planning skills

  • Ability to work independently, often without detailed instructions

  • Strong business ethics and ability to maintain a high level of confidentiality

  • High level of proficiency in Outlook, Word, Excel and PowerPoint

  • Prior experience working with an Applicant Tracking System highly desirable

  • Ability to work in a team atmosphere

  • Previous experience working for a software or technology company a plus

  • Strong results orientation

  • Excellent organizational and typing skills with strong attention to detail.

EEO Statement

iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability status and will not be discriminated against on the basis of disability.

Compensation & Benefits

Target Total Compensation - $31,300-$41,700

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

iCIMS offers the following benefits: medical, dental, vision, 401(k), an open vacation policy, sick days, short-term disability, long-term disability, maternity/bonding and parental leave, tuition reimbursement, flexible savings accounts, paid holidays, life and AD&D insurance.

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