Guitar Center Stores, Inc Repair Tech in Denver, Colorado
PURPOSE OF THE JOBThe purpose of this job is to perform maintenance and repair services oncustomer-ownedinstruments and to assist in maintenance of specific store inventory,continually building andincreasing the business through great customer experience and quality work.RESPONSIBILITIES/DUTIESInteract with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedMINIMUM REQUIREMENTS and SPECIAL ATTRIBUTESHigh School Diploma or GED requiredEntry level; zero years of relevant work experience requiredCollaboration: Able to develop cooperation and teamwork while participatingin a group, working toward solutions which generally benefit all involvedparties. Good team player, able to build good working relationships withothersCustomer Focus: Understands customer service principles, and able toprovide an excellent customer experience. Able to connect with customers in ameaningful way. Is approachable, genuine, knowledgeable, encouraging,passionate, and committed to helping customers.Initiative: Able to identify opportunities and issues and follow through onwork activities to capitalize or resolve them. Able to learn quickly and takepositive action without being requested to do so.Interpersonal Communication: Able to communicate through various means(written and verbal) with diverse, individuals, including internal andexternal stakeholders at all levels in a clear, concise, positive, andcourteous manner. Able to communicate and present in a group setting.Organizational Skills: Able to utilize time, energy, and resources tostay on track and achieve goals. Able to adhere to a systematic course ofaction to achieve an objective. Able to multitask and pay strong attention todetail in a fast-paced and high-urgency environment. Able to complete tasksthoroughly in a timely manner.Selling: Able to work through GC certification program to gain a baseunderstanding of products and sales techniques.Technology Skills: Able to navigate and learn new technology and retailsystems, equipment, and computer programs needed to fulfillcommunication, customer service, and business needs and expectations.Training: Able to effectively train learners and communicate info andtechniques so that they are retained.Physical Functions: Standing required 65% of the time. Walking required15% of the time. Sitting and lifting required 10% of the time,respectively. The person in this role must be able to lift up to 25 lbs.Language Skills: Must be able to speak, read, write, and comprehend English.Equal Opportunity Employer - minorities/females/veterans/individualswith disabilities/sexual orientation/gender identity.