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Frontdoor Senior Software QA Manager in Denver, Colorado

Company Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Frontdoor serves more than two million customers across the U.S. through a network of 15,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Position Overview

As the Sr Manager of QA Development, you will be responsible for managing the Quality Assurance life cycle for enterprise engineering projects, to include monitoring department metrics, resolving problems, reviewing trends, and determining solutions. You will be working with business unit partners to develop technology strategies and roadmaps for long-term planning, as well as managing and mentoring quality assurance engineers to deliver quality software products.

Job Responsibilities

  • Own and manage the quality of software products

  • Define, measure and manage quality metrics for products

  • Responsible for automated testing framework of the product

  • Work with Product Managers to understand requirements and plan the execution strategy of features in an Agile development environment

  • Hire and retain strong talent; interview and hire QA execution team

  • Actively motivate, coach, mentor, train, and provide leadership to QA Engineers by conducting regular meetings, periodic assessments and receiving feedback from the team

  • Capability to empathize with QA Engineers while challenging them to raise the bar of technical output

  • Work with development teams to assist defining CI/CD processes and frameworks

  • Understand and analyze existing product defect backlog and QA processes

  • Formulate QA best practices and QA automation plan to close identified quality gaps

  • Provide technical leadership to QA Test Engineers

Job Requirements

  • Bachelor's degree in Computer Science, Electrical Engineering, or Applied Physics

  • Master’s degree or Ph.D. preferred in one of the above fields

  • Master’s degree in Business Administration preferred

  • Strong experience in User Experience Development preferred

  • 5 years’ working experience in a leadership role

  • Excellent written (documents, not slide-ware) and verbal communications skills

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Job Category: Engineering

ID: R0014968

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