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Travelers Senior Technology Engineer - Mainframe Real Time Support in Denver, Colorado

Company Information

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

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Target Openings


Job Description Summary

We have an exciting opportunity for a Technology Engineer in the Realtime Support (RTS) team within the Infrastructure & Cloud Services (ICS) division of Travelers. The RTS team is responsible for evaluation, configuration, security, implementation, and support of the following technologies that support multiple business groups across Travelers: Mainframe transaction managers (CICS and IMS), z/OS Connect EE, Enterprise Output Solution (EOS360) and EOS Access (EOS Thin Client), Terminal Productivity Executive (TPX), Explorer for z/OS, and CA GEN (4th level Development Toolset for delivering high-performing enterprise applications).

The Senior Technology Engineer or Technology Engineer (dependent on experience) will participate in the implementation of solutions and work requests within the area of Mainframe transaction managers (CICS and IMS) supporting one or more business and/or technology areas. The role includes several other technologies such as z/OS Connect, EOS, TPX, and CA GEN. The ideal candidate will bring working knowledge of tools and techniques for host transaction processing (CICS, IMS, z/OS Connect, and TPX) as well as experience in maintaining software currency, applying fixes, interacting with software vendors, trouble-shooting technical problems, and fulfilling customer requests.

Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities.

Primary Job Duties & Responsibilities

  • Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.

  • Prioritizes work and manages projects within established budget objectives and customer priorities.

  • Responsible for establishing and managing to established quality control and security protocols.

  • Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).

  • Leverages technology to develop, redesign and/or implement optimal technology solutions.

  • Builds, leverages, and maintains effective alliances across technical and business community.

  • Interacts with customers to achieve efficient, effective results.

  • Multi-tasks, prioritizes according to business priorities and production availability requirements.

  • Maintain and ensure currency for all supported products.

  • Provide subject matter expertise for assigned products.

  • Actively participate in Disaster Recovery Exercises several times a year.

  • Other duties as assigned.

Minimum Qualifications

  • A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, required.

  • Three years of experience in Technology required.

Education, Work Experience, & Knowledge

  • Five years of experience in Technology preferred.

  • Experience providing technical direction to project teams preferred.

  • Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Job Specific Technical Skills & Competencies

  • Advanced knowledge of one or more of the following technical skills: Foundational IT Infrastructure, Operating Systems, Software, Knowledge of process discipline and IDLC methodology

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer.