General Electric Services Specialist - Resource Management in Denver, Colorado
Job Description Summary
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Roles and Responsibilities
Responsible for field resource deployment planning and execution to meet customer and business metrics
Interface with the customer service managers on issues escalation
Develop long range forecast for region resource needs
Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training
Developing conceptual knowledge of professional discipline
May include support roles with specialized expertise or technical knowledge in broad area
Applies general knowledge of business developed through education or past experience
Understands how work of own team contributes to the area.
Resolves issues using established procedures
Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
Collaborates with others to solve issues
For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE
Exchanges technical information, asks questions and checks for understanding.
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Minimum of 1 year of basic experience in the Services & Resource Management
Strong oral and written communication skills.
Ability to document, plan, market, and execute programs.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes