Colorado State SNAP Performance Improvement Specialist - Analyst IV in Denver, Colorado

SNAP Performance Improvement Specialist - Analyst IV



SNAP Performance Improvement Specialist - Analyst IV


$5,218.00 - $7,637.00 Monthly


Denver, CO

Job Type

Full Time


Colorado Department of Human Services

Job Number

IHA 06351 06/01/2018 REPOST(2)


8/24/2018 11:59 PM Mountain

  • Description

  • Benefits

  • Questions

Department Information



If your goal is to build a career that makes a difference, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

  • Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401K and 457 plans

  • Medical and dental health plans

  • Paid life insurance

  • Short and long-term disability coverage

  • 10 paid holidays per year plus vacation and sick leave

  • Excellent work-life programs, training opportunities, and more.

Who We Are

This position resides in the Department of Human Services within the Division of Food and Energy Assistance: The Division of Food and Energy Assistance (FEAD) exists to safeguard the health and well-being of low income, financially eligible households by providing various client benefits to include the Supplemental Nutrition Assistance Program (SNAP). The SNAP operates on a statewide basis in all counties, providing education, outreach, and certification, and authorizing issuance of benefits to approximately 450,000 SNAP clients monthly. Other programs in the Division include Electronic Benefit Transfer, the Low-Income Energy Assistance Program, and various Food Distribution Programs.

Description of Job

The SNAP Performance Improvement Specialist provides county support for the administration of the SNAP program in Colorado through supporting a sustainable culture of continuous performance improvement. This position will be a champion of performance improvement and will support counties in the development, implementation, and enhancement of ongoing performance improvement projects.

This position is responsible for evaluating current county processes based on federal and state guidance, facilitating and guiding the implementation of Kaizen/LEAN events and other process improvement practices in counties, identifying improvement opportunities, and evaluating strategies and activities to measure the progress and achievement of goals.

This position uses available data to analyze the strengths and weaknesses of each assigned county's performance and works proactively with counties to develop strategies to mitigate compliance issues. Discusses various alternatives to the operation of the program at the local level, when needed, including sharing successful strategies used in other counties. Provides any needed technical assistance to the county, including training on how to apply continuous process improvement/LEAN/Six Sigma methodologies such as data collection and analysis, process mapping, process redesign, and implementation.

This position will create, use and review work aids, such as process descriptions, checklists, templates and guides to assist counties with implementing process improvements.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado.

Minimum Qualifications


  • Bachelor's degree from an accredited college or university in Public Administration, Social Services, or a related field of study to the work assignment; AND


  • Three (3) years of professional experience in process improvement.

  • Must include professional experience in Human Services/Social Services.

Substitution: A combination of professional work experience in the process improvement with Lean strategies, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year-for-year basis for the bachelor's degree. A graduate degree from an accredited college or university in a closely related field may be for the bachelor's degree and one year of general human services experience, but not specific experience with process improvement.

Preferred Qualifications:

The following supplemental experience, competencies and abilities are highly desirable for this position and may be considered in selecting the successful candidate:

  • Lean Six Sigma Black Belt Certification

  • Project management and LEAN experience

  • Excellent writing skills so that information can be communicated clearly

  • Technical assistance and/or training experience

  • Experience successfully communicating both in verbal and written form to high level audiences

  • Proven organizational and project management skills

  • Excellent computer skills in desktop and mobile office productivity applications, databases, and EBT programs

  • Ability to balance the needs and intent of the Federal and State guidelines with the needs of stakeholders

  • Ability to creatively analyze and interpret information necessary to make decisions

  • Computer literacy with excellent Microsoft Excel use

Conditions of Employment

  • Candidates must possess a valid Colorado Driver's License upon date of hire and maintain throughout employment in this position.

  • Candidate must be willing and able to travel occasionally throughout the State in a State vehicle or their own person vehicle

  • Candidates must pass a Colorado Background Investigation check prior to start date with the Department.

Supplemental Information

The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; your resume and cover letter will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process. Former employees of the Colorado Department of Human Services (CDHS) who were disciplinary terminated or resigned in lieu of termination must disclose the information on your application and may not be eligible for employment at CDHS.

Comparative Analysis Process:

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process. Applications will be reviewed in comparison to others in the applicant pool in order to identify a top group of up to 6 candidates who will be invited for a final interview. Additional selection processes may be utilized, to include, phone screenings, initial interviews, written assessments and examinations.

Any person with a disability as defined by the Americans with Disabilities Act (ADA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To receive the accommodation, the person making the request must present medical documentation that describes the impairment which justifies the accommodation. Because it requires several days for CDHS to evaluate the request and prepare for the accommodation, it is essential for the person who believes he/she may need an accommodation to locate or obtain the documentation that he/she intends to submit well in advance of the assessment date. Failure to provide the medical documentation three days in advance of a comparative analysis could make it impossible for CDHS to prepare for and provide the requested accommodation. To request a reasonable accommodation for this assessment, please contact Bridget Clawson Braaten at 303-866-4373 or or the contact listed on this announcement three days before the assessment date.