Janus Henderson Investors Sr. Application Support Analyst in Denver, Colorado

Janus Henderson Global Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a broad range of actively managed funds.

We provide our institutional, retail and high net-worth individuals with access to skilled investment professionals representing a broad range of asset classes including, equities, fixed income, multi asset and alternatives.

We are a team of independent thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.

Headquartered in London, Janus Henderson is a truly global asset manager with a diverse geographic footprint, managing assets from 27 offices globally and employing more than 2,000 staff.

Overview of the Role

The Application Support team is responsible for product support for Janus Henderson business specific applications. They also provide testing and training on internally produced applications and undertakes assignments on projects as agreed on with the various Projects and Development work streams.

Support assignment tasks are assigned to individual team members either from a central global call logging database, through face to face contact or taken over the telephone. Team members will be expected to liaise with end users throughout the process to clarify requirements, identify issues, provide updates or assist with training. The role requires the ability to manage customer expectations while at the same time ensuring that IT standards are met.

Janus Henderson is a global organization and as such trades from three key locations across the globe. These locations are London, Singapore and Denver. This is a newly created role to contribute to the establishment of a support capability in Denver for primarily the systems which underpin our Investment process within the company. The role will require a seasoned support profession with experience of building out a support services tailored to the needs of the business. There will also be a requirement to supervise a junior member of staff on a day to day basis to ensure Incidents are managed efficiently and support hours are covered.

Being a support team there will be an element of shift work associated with this role. Hours of operation are geared towards the main markets being traded in each region, such as 05:00 Hrs. to 17:00 Hrs. in Denver.

Duties and Responsibilities

You will:

  • Ensure Janus Henderson maintains an acceptable SLA with our business for all applications including liaison with 3rd party vendors

  • Ensure applications are available to business users and that content is sanity checked to an agreed level each day

  • Manage the resolution of issues resulting from application checks, including communication to the business

  • Ensure support calls raised by users are allocated between team members effectively and resolved, keeping business users informed of progress along the resolution path.

  • Management local system take-on into an agree service framework

  • Local measurement of service effectiveness.

  • Conduct user training on internal applications as required on key investment systems

  • Take an active role in the provision and testing of Disaster Recovery to our business

  • Provide a QA resource to various project and infrastructure team

  • Take an active role in the change management and enhancement cycle

  • Build and maintain support documentation for all applications.

  • The team provides support on site for core market hours (This role involves participation in a Rota for both early/late starts, as well as potential weekend and on call support).

Supervisory Responsibilities

  • None

Technical Skills and Qualifications

  • Skills in dealing with Excel spread sheets and business logic interfaces with either market data or front office applications, SQL, and Access databases

  • Proficiency in SQL (Structured Query Language), sufficient to analyse data

  • IMC or similar industry qualifications desirable.

Competencies Required

  • A proven track record of working within a team supporting Investment systems within the Asset Management Sector.

  • Experience in one or more of the following, order management, portfolio modelling, market data or performance measurement

  • Experience of EMS, OMS applications, preferably Charles River.

  • Knowledge of the FIX trading protocol and its use.

  • Demonstrable knowledge of investment securities such as, Equity, Fixed Interest and or Derivatives etc.

  • Questioning and analytical ability, able to form conclusions and make recommendations from issues that arise

  • An understanding of the principles of database, network and application structures

  • Experience in querying Microsoft or Oracle databases, tracing data through tables, views, stored procedures etc.

  • Initiative, willingness to seek and achieve improvements to processes and technology

  • Ability to work as part of a global support team – circulate important information and contributes to team discussion

  • Communication – provide documentation, updates to customers or IT Management that is clear, precise and understandable, communicates and presents in a clear and compelling manner

  • An understanding of software testing methodology.

  • Good time management / planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets

  • Good communication skills, dealing with clients and colleagues at many different levels.

  • Sound problem solving and investigative skills

  • Desire to follow best practice and development standards as agreed within IT

For those in scope of Knowledge & Competence (MiFID II)

  • Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets

  • Understanding of issues relating to market abuse and anti-money laundering

Ongoing competence in the role to be assessed by:

  • Annual Performance Appraisal

  • Completion of all assigned Compliance training

  • Annual Attestation (Knowledge and Competence in-scope roles only)Working Environment/Physical Activities

  • PC usage up to 100% of the time

  • Basic office equipment such as telephone, fax machine, copier, etc.

  • Cell phone may be required.

  • Overtime and weekend hours may be required.

Janus Henderson Investors (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson Investors at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investors' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.