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TIAA Technical Suppt Specialist in Denver, Colorado

COMPANY OVERVIEW:

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

KEY RESPONSIBILITIES AND DUTIES:

IT User Support Specialist II

Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.

Key Responsibilities and Duties

  • Under limited supervision and direction, provide second/third level end-user PC support.

  • Perform configuration/installation and troubleshooting of PC hardware and software, including laptops, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI.

  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office & Outlook products and provide application support to end users, including the backup, recovery, and migration of end user data.

  • Support hardware and software testing

  • Diagnose software and hardware errors and compatibility issues.

  • Provide end user training and knowledge documentation.

  • Provide status reports, incident and problem summaries, and project status as required.

  • Provide PC desktop support for hub locations, and remote offices and users.

  • Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels.

  • Manage small scale projects from initial assessment to implementation.

  • Comply with and support ITIL change-incident-problem management processes and work instructions.

  • Provide event and crisis management support, as necessary.

  • Provide a high level of customer service while working in a dynamic complex environment.

  • Assist and train other associates on incident and problem management & resolution.

  • Deploy and collect desktop equipment from end users.

  • Maintain highly accurate inventory records.

Qualifications

  • No Experience Required

  • High School, Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level

2IC

Preferred Experience:

  • Bachelor’s degree

  • 1 or more years of 2nd/3rd level desktop related support

  • Experience with Service Now or a similar incident management system

  • Strong written and verbal communications skills possess the ability to interface with end-users effectively at all levels of the organization.

Minimum Pay: $21.59

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

For residents of California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) to access the EU / UK Pre-employment Notice.

For all other residents, click here (http://www.tiaa.org/public/tiaa-nuveen-privacy) to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

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