DISH Business Analyst in Englewood, Colorado
DISH has an opportunity for a Staff Business Analyst who will do project coordination, have functional expertise, and contribute to improvements and enhancements for mission-critical, enterprise-wide information systems in billing systems, DISH enterprise projects as well as strategic system implementations. The Analyst will be responsible for project management and control for assigned projects or systems, serve as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, status reporting, issue tracking, and resolution.
Primary responsibilities fall into the following areas:
Experience and knowledge in billing systems such as CSG, Amdocs, Shopify etc to assist business partners with drafting requirements/enhancements, use cases and configuration changes and supports these requests during internal/external meetings with DISH’s internal IT team, business liaisons, IT developers and project managers.
Provide support to end users and assist with troubleshooting issues and training
Works independently and be able to manage and run complex enterprise projects and work with developers to create technical solutions
Comes up with innovative ideas and tools for process improvements and automation within the CFO organization and resolves problems in a timely manner
Well versed with Microsoft SharePoint and Google Suite in order to efficiently run and manage migration projects
Performs analysis to identify/verify production application issues, provides solutions and co-ordinates auditing to validate process success on large and complex projects. Supports, reviews and/or approves testing scripts, in order to validate test results.
Performs analysis to identify/verify production application issues; determines solutions for production application issues and manages until resolution.
A successful Senior Business Analyst (Billing Systems) will have the following:
Bachelor’s degree (B.A.) and 6-8 years of related experience; experience in Telecom, Cable or Satellite billing system experience preferred.
Familiarity with billing systems such as CSG, AMDOCS, Shopify software packages or like software packages for the satellite, cable and/or telecommunications industry for video, data and voice is highly preferred.
Must possess a high level of self-initiative, drive and motivation, along with organizational skills and should be capable of managing projects with minimal supervision
Must be able to effectively communicate across all departments across the organization from business users, highly technical development staff to executive stakeholders.
Must possess the ability to work well in a fast-paced, changing environment and establish and maintain cooperative working relationships with peers and third party vendors
Must be a problem solver, detail oriented and have solid written and verbal communication skills
BA/PMP certification(s) preferred
Compensation: $100,000.00/Yr. - $105,000.00/Yr.
From versatile health perks to new career opportunities, check out our benefits on our careers website (https://careers.dish.com/life/investing-in-you/) .
Employment is contingent on successful completion of a pre-employment criminal background check, which may include a drug test.