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TeleTech Desktop Architect- Remote/ Nationwide in Englewood, Colorado

*TTEC is seeking a Desktop Architect to join our Technology Services team. This role is a telecommuting opportunity with travel requirements up to 35%- 40% nationwide. *

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*Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! *

Role Responsibilities/What you will be doing:

  • Participate in full life cycle of a client implementation, including: requirements, design, build, configuration, testing, and support.__

  • Interpret and analyze business requirements to identify risks and design appropriate solutions

  • Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions

  • Provide thought-leadership on Contact Center CTI integration and Channel Enablement (omnichannel, multichannel)

  • Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security

  • Collaborate with project team members to provide input to design specifications related to CTI, speech, or Contact Center application

  • Develop desktop solutions using Cisco Finesse and web based technologies

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Key Skills and Experience Requirements:

  • 7 years experience with Web 2.0 Development and Architecture

  • 5 years experience with JavaScript client-side programming and integrating with multiple browsers (MS Internet Explorer, Mozilla Firefox & Google Chrome)

  • 8 years experience with Java, J2EE, AJAX, jQuery, XML, JSON

  • 3 years experience with Cross Domain Scripting / Post Messaging / Web Communication concepts

  • 5 years experience with IFRAME, HTML, CSS, Browser Cookies, DOM manipulation, Social Web Mashups, REST & SOAP XML Web Services

  • Experience with Server to Server integrations

  • Understanding and knowledge of Load Balancing / Global Site Selector

  • Experience with MS Windows IIS, MS Windows Server, RedHat / Ubuntu Linux, JBOSS or other web application servers

  • Up to 50% travel will be required

  • Experience with Cisco Finesse, Cisco CTIOS, and ICM configuration

  • Prior CTI development: Cisco ICM / UCCE via CTIOS

  • Experience developing solutions in .NET, & C#

  • Server-side programming: JavaScript, JQuery, WebSockets, Bootstrap

  • DB programming: MS SQL, MySQL, MongoDB

  • IOS / Android / Windows phone development a plus

Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. &nbspWe utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.

What We Offer:

Variable incentive bonus plan, 401K company match, tuition reimbursement**

Global career mobility, employee recognition programs, professional development**

State of the art technology which allows for seamless global connectivity**

Rich wellness program and health incentives**

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/Lead Everyday  Do the Right Thing &nbspReach for Amazing  Seek First to Understand  Act as One  Live life Passionately/

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/TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer./

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Job: *Information Technology

Title: Desktop Architect- Remote/ Nationwide

Location: CO-Englewood

Requisition ID: 02B6J

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