Colorado Manufacturing Jobs

Job Information

EN Engineering Help Desk Technician - Level 1 in Englewood, Colorado

Description

Job Summary:

This position is responsible for providing First-level contact and problem resolution for all users with hardware, software, and application problems.

Primary Duties and Responsibilities:

  • Responsible for prioritizing current tickets and customer satisfaction ratings of the helpdesk system.
  • Respond to requests for technical assistance in person, via phone, or electronically research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions

Qualifications

Job Summary:

This position is responsible for providing First-level contact and problem resolution for all users with hardware, software, and application problems.

Primary Duties and Responsibilities:

  • Responsible for prioritizing current tickets and customer satisfaction ratings of the helpdesk system.
  • Respond to requests for technical assistance in person, via phone, or electronically research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions

Level: Entry

Job Location: Denver - Englewood, CO

Position Type: Full Time

Travel Percentage: Up to 25%

Job Category: Information Technology

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