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TeleTech IT Software Asset Management Analyst in Englewood, Colorado

The IT Software Asset Management, Senior Analyst is part of a team which manages IT hardware and software assets, their locations, lifecycle, inventory and support. The ideal candidate is one that has a strong technical background that can perform daily software asset inventory management functions for the Global TTEC environment including data analysis, reporting and process monitoring for improvement activities. This position will be based at our main office in Englewood, CO.

What you’ll be doing:

  • Responsible for supporting the life cycle of software asset management throughout a large enterprise organization

  • Analyze and reconcile software asset inventories and entitlements against usage and deployment data

  • Leads true-up processes

  • Regularly confirm license compliance for assigned software. Should coordinate vendor requirements within the IT organization and develop audit responses, and corrective action plans

  • Evaluates, develops, documents, and manages business processes for proper software usage / license inventory management

  • Evaluates, recommends and assists with implementing new asset management processes & tools

  • Generates software inventory data reports to internal departments as needed

  • Assists with software procurement

What skills you will bring:

The ideal candidate will have a Bachelor’s degree in related field or an Associate’s degree in related field with 4 years of related IT experience or 8 years of job-related work experience.

  • Inventory management of software assets in a SAM tool or proven tracking process

  • Evaluating, developing and documenting software processes and procedures

  • Coordinating and communicating with a variety of teams and stakeholders

  • Analytical skills are critical to this position. Should have experience with advanced Excel functionality and data manipulation.

  • Extensive knowledge of scanning tools such as SCCM to extract and analyze software information

  • Reconciling software licenses against installed instances to measure and report on software license compliance

  • Should understand software licensing and how hardware configurations impacts licensing.

  • Advanced knowledge of Asset Management policies, procedures and concepts.

  • Leading projects to implement process, system, and tool improvements

  • Communicate effectively in writing or orally with technical staff as well as non-technical staff at all levels (from top management within the organization to the end user in the work environment)

Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 35 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The IT Software Asset Management, Senior Analyst is a key part of this team and will impact our global operation as part of a world class team of professionals.

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/Ttec requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Ttec is an Equal Opportunity Employer./

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Job: *Information Technology

Title: IT Software Asset Management Analyst

Location: CO-Englewood

Requisition ID: 02DI1

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